Senior Product Support Engineer

Be among the first 25 applicants (2 days ago). The INNIO Advantage By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO delivers affordable, reliable and sustainable energy solutions for today and tomorrow. The company is experiencing significant growth in the United States and supports the global energy market with 64 GW of installed capacity and 48,000 powerful Jenbacher and Waukesha engines located in more than 100 countries. Harnessing its history of industry firsts and digital innovation, INNIO continues to shape the future of energy. Welcome to a world of innovation and inspiration. INNIO empowers employees to reach their full potential through leadership development and a culture that values diversity and inclusion. As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities, fostering excellence through diversity. Position Overview The Senior Engineer – Product Support will be part of the Genset Development team at INNIO’s Houston, TX office. This senior-level role leads large, cross‑functional engineering projects, drives strategy, and resolves complex technical issues with customers and suppliers. The position requires strong leadership, communication, and problem‑solving skills, and a proven track record in reciprocating engine development. Responsibilities Identify technical product weaknesses at the generator set level across design, production, and customer operation, and drive issue resolution until critical KPIs are met. Act as the technical project lead for INNIO’s scope of supply on multiple large and complex engine projects, focusing on project needs and execution through to closure. Coordinate and document project‑specific product specifications and subsystem definitions across internal functions and external partners. Manage changes to project requirements in collaboration with customers, sales, suppliers, engineering teams, service, product management, sourcing, and other INNIO functions. Organize and lead regular project meetings, track action items, and drive resolution of technical challenges. Facilitate the application of new, non‑established technical solutions based on project‑specific requirements. Own project milestone tracking and ensure on‑time delivery of project deliverables. Prepare and conduct internal project reviews in collaboration with PMO and PLM. Support sourcing in localization projects and supply‑base initiatives by evaluating and validating alternative packaging suppliers, providing technical RFQ documents, and participating in alignment calls and supplier visits. Requirements Bachelor’s or Master’s degree in Mechanical Engineering or equivalent, with eight (8) or more years of relevant engine development experience. Substantial experience in reciprocating engine mechanical development within the medium‑to‑large bore sector. Proficiency in modern engineering tools and methodologies (e.g., RCA, DFMEA, Six Sigma, DMAIC, Fishbone, FTA, Design for Reliability). Hands‑on experience across design, analysis, validation, testing, production, and prototyping. Commitment to sustainability by supporting initiatives that reduce life‑cycle emissions and contribute to low‑carbon and circular product development. Ability to travel up to 75% of the working time to customer sites. Valid driver’s license and passport. Legally authorized to work in the United States. Knowledge, Skills & Abilities Strong leadership and communication skills to manage and support a team of engineers and technical experts, fostering a collaborative environment. Ability to influence and support large, globally diverse teams toward common goals. Strong conflict‑management and expectation‑setting abilities. Organizational skills required to manage large, integrated programs and teams. Ability to engage effectively across all organizational levels within the U.S. and at INNIO Headquarters in Jenbach, Austria. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology #J-18808-Ljbffr