Part-Time Member Engagement Coordinator

Job Description

Job Description

At CCA Global Partners, we're dedicated to building a better world by uniting family-owned businesses across North America. Our mission is to strengthen these businesses into formidable independent competitors, keeping the American Dream alive and thriving. By focusing on people, communities, and independence, we're making a real impact on Main Street businesses across the continent. Ready to be part of our journey?

We are seeking an enthusiastic and customer-focused professional to join our Savings4Members division as a Part-Time Member Engagement Coordinator in our Manchester, NH office. In this role, you will help grow vendor program participation by proactively engaging members, building relationships, and delivering exceptional service that drives business success.

Enjoy a part-time schedule with flexible 4-hour shifts between 8AM-5PM, Monday-Friday.  No nights or weekends, plus hybrid remote options on Mondays and Fridays once trained.  Earn $20 per hour with opportunities for bonuses, company-paid holidays, PTO, and a 401(k) program, plus wellness incentives.

Our Member Engagement Coordinator will:

• Proactively engage with members through outbound outreach to increase participation in Savings4Members programs
• Clearly communicate program offerings and educate members on opportunities to improve their business
• Partner with internal teams and vendors to resolve issues and enhance member experience
• Develop and support onboarding strategies to drive program adoption
• Consult with members to identify areas of opportunity and recommend solutions
• Maintain accurate records and track engagement activity within CRM systems
• Analyze results and contribute insights to improve future outreach and program success
• Provide high-quality customer service support to assigned members

Do our requirements match YOUR background?

• 1–2 years of experience in inside sales, telemarketing, or customer service
• Strong communication skills (verbal and written) with the ability to engage effectively with members
• Comfortable managing high call volumes (inbound and outbound)
• Highly organized with the ability to prioritize, follow up, and respond quickly
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with CRM systems (Salesforce, HubSpot, etc.) is a plus

How We Take Care of You:

• Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
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\nCompany Description

WE ARE ON A MISSION
At CCA Global Partners, ensuring independent, family-owned businesses succeed is our mission. With corporate giants spending big media dollars and negotiating big discounts, it is difficult for any local family business to compete and succeed. Through innovation, passion, and perseverance, CCA Global Partners® generates the scale that makes it possible for a family-owned, independent business to do more than merely survive; we make it possible for that business to compete and thrive.

WE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER
At CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.

We are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States.

The superior benefits that CCA Global delivers include:
- Lower buying & operating costs
- Powerful & fully supported tech solutions
- Expert marketing programs
- National advertising & PR support
- Exclusive profitability tools
- Award winning training programs

BUILDING A BETTER WORLD
Because we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA’s businesses have proven the success of the cooperative model.

Today, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global’s business leadership through its 14 different affiliate companies.

Company Description

WE ARE ON A MISSION\r\nAt CCA Global Partners, ensuring independent, family-owned businesses succeed is our mission. With corporate giants spending big media dollars and negotiating big discounts, it is difficult for any local family business to compete and succeed. Through innovation, passion, and perseverance, CCA Global Partners® generates the scale that makes it possible for a family-owned, independent business to do more than merely survive; we make it possible for that business to compete and thrive.\r\n\r\n \r\nWE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER\r\nAt CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.\r\n\r\nWe are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States. \r\n\r\nThe superior benefits that CCA Global delivers include:\r\n- Lower buying & operating costs\r\n- Powerful & fully supported tech solutions\r\n- Expert marketing programs\r\n- National advertising & PR support\r\n- Exclusive profitability tools\r\n- Award winning training programs\r\n\r\n \r\nBUILDING A BETTER WORLD\r\nBecause we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA’s businesses have proven the success of the cooperative model.\r\n\r\nToday, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global’s business leadership through its 14 different affiliate companies.