Director of Operations

“I’m cared for. I’m encouraged. I’m Inspired.”

That's how we want you to feel while working for Chick-fil-A Boston. Think of us more than a restaurant. We are a people business. 

We provide intentional, purpose-filled work. Not always easy, but always rewarding.

We care about the well-being, health, opportunity, and community engagement of each team member.

We want to touch the lives of our guests by creating special moments in and outside our restaurant, because we aspire to be Boston's most caring company.

We are looking to partner with an individual with strong leadership qualities and the desire to execute the Owner/Operators vision of touching lives through creating moments of care. Here at Chick-fil-A Boston, we strongly value Diversity, Servant Leadership, Integrity, Passion, and the daily Pursuit of Excellence.

This individual needs to be comfortable with a team of 120+ diverse individuals from all walks of life including their background, and experiences.

They must be a strong example of a Servant Leader by putting the team before themselves, and being proactive anticipating the needs of others at every level within the organization. We would like to see integrity and passion for the business and our team, character that will build trust by doing what is right and create joy and positivity for themselves and others through commitment to our vision and culture. Lastly, the daily pursuit of excellence at this location is imperative, appreciating what the team executes daily yet influencing others to drive growth. We are excited to offer an opportunity with potential for growth and autonomy within the restaurant!

Key Personal Characteristics

- Needs to be energized by a fast-paced work environment

- Possess a great deal of care and humility that will align with restaurant culture.

- Innovative and creative mindset.

- Excited and passionate about leading others. 

- Strong communicator that can connect easily with others.

- Capable of handling a high-stress environment with positivity and ability to overcome adversity.

- Great attention to detail.

- Self-Motivated to strive for success.

Key Restaurant Responsibilities 

- Prioritize the guest experience and find ways to create a caring moments.

- Ability to analyze restaurant data and recognize opportunities within the business to delegate to leadership team in respective dayparts.

- Participate in structured leadership meetings within the restaurant to discuss short-term and long-term goals and delegation to supporting leadership.

- Address quality of experience at all levels of throughput throughout the restaurant in order to deliver a high-level experience to our guests.

- Can use disciplinary action to hold members of our team accountable to policy handbook standards and compliance with Chick-fil-A standards.

- Anticipate needs of the restaurant and direct talent to appropriated areas of the business best suited to talented individuals.

- Continuous coaching and development of supporting supervisors cast through 1-on-1 meetings to assess performance and opportunities.

- Develop a leadership team and supporting cast that is designed for growth

Benefits will include but are not limited to:

• 401k Contribution.
• Flexible Schedule.
• Paid Time Off.
• Renewable Scholarship Opportunities.
• Meal Stipends during workday.
• Positive Team Culture.
• Professional and Personal Growth and Development.
• Sundays Off!
• Paid Parking

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.