Director of Training and Development

Job Description

Position Title: Director of Training and Development
Company: Valor Protection Safety Agency
Reports To: Chief Executive Safety Officer or Executive Leadership
Employment Type: Full Time
Compensation: $80,000 annually
Position Summary

The Director of Training and Development is responsible for building, leading, and executing the agency's full training and development function across all areas of operations. This role exists to strengthen officer readiness, improve field performance, reduce preventable turnover, protect client confidence, and ensure that all personnel are trained, developed, and held to the standards of Valor Protection Safety Agency.

This is a working leadership role for a builder. The Director of Training and Development will not simply manage scheduled trainings. This leader will be responsible for creating the training structure, developing systems, improving onboarding, increasing field preparedness, driving accountability, supporting compliance, and helping the agency establish a stronger culture of readiness, development, and operational excellence.

The ideal candidate is both strategic and practical. They must be able to develop training systems, create curriculum, organize documentation, coach staff, support supervisors, and step into the field when necessary to assess performance gaps and strengthen execution.
Essential Purpose of the Role

The purpose of this position is to create and lead a training and development division that supports the agency's growth, improves service quality, strengthens officer confidence, and ensures consistency across all sites, contracts, and personnel assignments.

This leader will serve as the agency's primary authority on training, onboarding, retraining, field development, and training accountability.
Key Responsibilities
Training Leadership and Department Development

Lead the development and structure of the agency's training and development function

Build and implement a centralized training framework that supports all agency divisions, sites, and specialty assignments

Establish agency wide training expectations, standards, and developmental processes

Serve as the lead point of accountability for training quality, readiness standards, and professional development systems

Create a long term training strategy that supports operational growth, stronger service delivery, and leadership development across the agency
Onboarding and New Hire Development

Develop and oversee a complete onboarding and orientation process for new officers and team members

Create structured onboarding pathways that ensure employees receive proper introduction, preparation, role clarity, and performance expectations

Design and manage field readiness checklists, post assignment preparation tools, and developmental milestones for new hires

Ensure officers are properly prepared before independent deployment to client sites and assignments

Identify weaknesses in the current onboarding process and implement improvements that increase confidence, consistency, and retention
Training Program Development

Design, organize, and maintain agency training materials, lesson plans, officer development content, presentations, practical exercises, and assessments

Create training programs in areas such as professionalism, patrol practices, officer presence, report writing, customer service, de escalation, field awareness, emergency response, policy adherence, post execution, and client interaction

Develop training content for school safety personnel, residential officers, hospitality assignments, special event coverage, patrol operations, supervisors, and future leaders

Ensure all training content is professional, relevant, operationally useful, and aligned with agency standards and values
Field Training and Performance Reinforcement

Conduct field visits, training audits, observation reviews, and post assessments to evaluate officer preparedness and performance

Identify field deficiencies and implement corrective coaching, retraining, and development plans

Work closely with supervisors and operations leadership to ensure training is reinforced in the field and not limited to the classroom

Support the development of post specific training and site specific readiness plans across contracts

Help ensure that officers understand not only their duties, but also the level of professionalism, awareness, and service excellence expected at Valor Protection
Compliance and Training Accountability

Create and maintain systems for training attendance, completion records, certifications, retraining requirements, evaluations, and developmental tracking

Establish training accountability processes that support audit readiness, consistency, and leadership visibility

Develop reporting tools and dashboards that allow leadership to monitor training progress, deficiencies, overdue requirements, and trends

Ensure training documentation is complete, organized, timely, and professionally maintained

Partner with agency leadership to improve visibility into readiness, performance gaps, and compliance concerns
Leadership Support and Development

Support the development of supervisors, field leaders, and future managers through targeted leadership training and coaching

Help supervisors improve their ability to train, reinforce standards, coach officers, and hold personnel accountable

Create developmental opportunities for high potential employees who may be considered for future leadership roles

Work with executive and operations leadership to ensure training supports agency goals, expansion, quality control, and service consistency
Retention and Performance Improvement

Use training and development as a tool to reduce preventable turnover, improve role clarity, strengthen confidence, and support better job performance

Identify patterns in employee struggles, post failures, early attrition, and client complaints that can be corrected through stronger training

Develop remedial training plans for officers or teams who need additional support

Help build a culture where development, accountability, and excellence are treated as essential parts of agency operations
Qualifications

Bachelor's degree in criminal justice, public safety, education, organizational development, business administration, workforce development, or a related field preferred

Equivalent professional experience in security, law enforcement, training leadership, adult learning, operations, or workforce development may be considered

Minimum of 3 to 5 years of experience in training, supervision, field operations, public safety, private security, education, coaching, or employee development

Demonstrated ability to create structure, develop training materials, organize systems, and support professional development

Strong written and verbal communication skills

Strong presentation, facilitation, and instructional ability

Ability to lead with professionalism, maturity, accountability, and sound judgment

Ability to travel between sites and work in both office and field environments as needed
Preferred Qualifications

Experience in private security, school safety, law enforcement, corrections, public safety, or another operationally driven environment

Experience building or improving a training function in a growing organization

Experience developing supervisors or leading field based coaching efforts

Experience working with compliance tracking, readiness documentation, or performance improvement systems

Experience creating curriculum, facilitating training, and evaluating learning outcomes
Core Competencies

• Leadership
• Training development
• Curriculum design
• Field coaching
• Communication
• Accountability
• Organization
• Professional standards
• Operational awareness
• Performance improvement
• Staff development
• Strategic thinking

Performance Expectations

Within the first 90 days, the Director of Training and Development will be expected to assess current training gaps, identify urgent deficiencies, and begin building a foundational training structure that strengthens onboarding, field preparedness, retraining, compliance tracking, and officer development.

Success in this role will be measured by stronger training consistency, improved readiness in the field, better documentation, more structured onboarding, increased supervisor reinforcement, improved client confidence, and reduced preventable turnover tied to training deficiencies.
Work Environment

This role operates in both administrative and field environments. The Director of Training and Development will work in office settings, training settings, and active service locations across the agency. This position requires regular interaction with officers, supervisors, managers, and executive leadership and may require travel between sites to assess performance, reinforce training, and support operational needs.
Why This Role Matters

At Valor Protection Safety Agency, excellence is not accidental. It is trained, reinforced, and lived out through strong leadership, accountability, professionalism, and development. The Director of Training and Development plays a critical role in building the structure, readiness, and performance culture necessary for the agency to grow with strength, integrity, and consistency.

This role is not simply about conducting trainings. It is about helping shape the quality of the agency, the preparedness of its people, and the standard of service delivered to every client and community the agency serves.