General Manager - The Ocean Room

Restaurant Manager

The Restaurant Manager at The Ocean Room plays a pivotal role in maintaining the restaurant's Forbes Travel Guide Five-Star service and operations. Reporting directly to the Restaurant General Manager, the Restaurant Manager oversees daily operations, ensures exceptional guest experiences, manages staff, and upholds the restaurant's reputation for excellence. The Restaurant Manager collaborates with department leaders to optimize performance, ensure compliance with health and safety regulations, and drive financial success.

Qualifications:

• Bachelor's degree in hospitality management, business, or a related field preferred.
• Minimum of 3 years of restaurant management experience, with at least 2 years in fine dining operations.
• Minimum of 2 years in a leadership role within Forbes rated hotels or resorts preferred.
• Proven track record of improving operational efficiency and guest satisfaction.
• Strong leadership and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• Comprehensive knowledge of restaurant operations, including fine dining service standards and beverage knowledge.
• Proficiency in restaurant management software and financial reporting.
• Excellent communication and conflict resolution skills.
• Commitment to fostering a guest-focused, team-oriented environment.

Expectations & Responsibilities:

• Operations Management:
• Oversee daily restaurant operations to ensure efficiency and adherence to Forbes Five Star standards.
• Address guest inquiries, complaints, and feedback to ensure satisfaction. Ensure all areas of the restaurant are clean, organized, and prepared for service.
• Team Leadership:
• Recruit, train, schedule, and manage staff to maintain high performance and morale. Conduct performance reviews, provide feedback, and address personnel issues.
• Foster a positive and professional work environment.
• Financial Management:
• Assist in budgeting, forecasting, and monitoring financial performance.
• Track inventory, control costs, and minimize waste. Monitor labor costs and optimize staff scheduling.
• Compliance and Safety:
• Ensure compliance with local, state, and federal regulations, including health and safety standards.
• Maintain and enforce policies and standards for food safety, alcohol service, and workplace conduct.
• Guest Experience:
• Ensure guest satisfaction by delivering consistent, exceptional service. Manage reservations and seating to optimize flow and service quality.
• Address VIP and special event needs.

Essential Physical Requirements:

• Ability to stand and walk for extended periods (8+ hours per shift).
• Ability to lift and carry items weighing up to 50 pounds.
• Comfortable working in a fast-paced environment with varying temperatures.
• Flexibility to work evenings, weekends, and holidays as needed.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to View email address on click.appcast.io.