Sales & Customer Service Associate

Job Description

Job Description

LAN Logistics, Inc. is seeking a dependable Sales & Customer Service Associate to assist with customer communication, quoting, and coordination of logistics services. This is a customer-facing role in a fast-paced logistics environment supporting port, warehouse, transportation, and export operations.

We’re looking for someone who takes pride in providing excellent customer service, pays attention to detail, and understands that how the job gets handled matters. The ideal candidate is organized, responsive, professional, and comfortable communicating with customers and vendors to help ensure each shipment is handled correctly and efficiently.

Job Responsibilities

• Respond to customer inquiries by phone and email in a professional and timely manner
• Develop and maintain relationships with existing customers
• Follow up with prospective and existing customers regarding quotes, projects, and service needs
• Identify opportunities to expand existing customer relationships and develop new business
• Prepare and send quotes for transportation, warehousing, loading/unloading, packaging, and other logistics services
• Coordinate with trucking companies, terminals, warehouses, and other service providers to obtain pricing and confirm availability
• Review customer shipment details, including cargo dimensions, weights, quantities, locations, and special handling requirements
• Communicate project requirements, pricing, and service details clearly to customers
• Enter and maintain customer and shipment information accurately
• Assist with scheduling and coordinating customer shipments
• Monitor jobs from initial inquiry through completion and communicate updates to customers
• Respond to customer questions and assist with resolving issues, escalating operational concerns when necessary
• Maintain accurate records and documentation
• Support the sales and operations team with other duties as needed

Qualifications

• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple customers and projects simultaneously
• Comfortable working with numbers, measurements, pricing, and spreadsheets
• Proficient with Microsoft Office, Outlook, Excel, and general computer applications
• Ability to work independently while also collaborating with a team
• Logistics, trucking, freight forwarding, warehousing, or OOG/heavy-haul experience is a strong plus

\nCompany Description

LAN Logistics, Inc. is a Southern California–based logistics, warehousing, and transportation company serving the Port of Long Beach. We specialize in drayage, transloading, warehousing, and project cargo.

We are an employee- and customer-first company that values safety, accountability, and pride in doing things right. We look for people who care about their work, their team, and our customers—those employees tend to thrive and grow with us.

Company Description

LAN Logistics, Inc. is a Southern California–based logistics, warehousing, and transportation company serving the Port of Long Beach. We specialize in drayage, transloading, warehousing, and project cargo.\r\n\r\nWe are an employee- and customer-first company that values safety, accountability, and pride in doing things right. We look for people who care about their work, their team, and our customers—those employees tend to thrive and grow with us.