L1 Support Analyst

Key Responsibilities
• Conduct reviews of partner and merchant applications using established criteria
• Investigate issues by reviewing available data and cross-referencing key systems
• Coordinate with internal stakeholders and B2B partners to gather additional context and


propose next steps
• Use predefined templates and guidance to communicate issues and drive resolution
• Maintain documentation of reviews, findings, and outcomes in designated platforms


Technical Skills & Tools
• Strong proficiency with macOS is required - candidates must be comfortable navigating


and working within a Mac-native environment
• Comfortable working with macOS native apps (e.g., Numbers, Safari)
• Ability to navigate multiple systems in a fast-paced environment
• Familiarity with data visualization tools like Tableau
• Basic understanding of CRM platforms


Communication & Collaboration
• Fluent in English (verbal and written) with strong attention to detail
• Clear and outcome-oriented communicator who can simplify technical concepts
• Able to follow standardized response processes and templates effectively
• Collaborative mindset and experience working cross-functionally with technical and


business teams
• Experience with B2B partner support processes is highly valued


Analytical & Problem-Solving Abilities
• Self-starter with a methodical approach to problem-solving
• Able to analyze multiple criteria simultane