Area Chief of Staff

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Area Chief of Staff

The pay range for this role (full‑time) is $150,000 – $180,000 annually. This role is also eligible for variable pay based on production in all states except Puerto Rico. The range reflects a general hiring range for the area; the specific rate is determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

Summary of Job Purpose and Function

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. The position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligned with our six domains of quality (safe, effective, patient/client‑centered, timely, efficient and equitable care).

Essential Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within the self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Responsible for ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to hospital teams by driving an inclusive and collaborative work environment in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews.
• Provide veterinary services. The amount of time spent in a clinical role, seeing patients, will depend on various factors such as the number of hospitals, number of direct reports, and the productivity and performance of each hospital.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience that results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.
• Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high‑quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
• Deliver veterinary operations KPIs of assigned hospitals through their leadership of the hospital and partnership with the practice managers.
• Partner with practice manager to develop, execute, and revise plans which achieve targeted KPIs through hospital performance.
• Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and have a succession plan in place for the assigned hospital pod.
• Ensure compliance with Banfield’s clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews.
• Hospital operations must meet all local, state and federal regulatory requirements, including controlled substance management and radiation safety.
• Create and execute timely plans to resolve identified gaps.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors that drive optimum wellness plan growth and retention.
• Create a “say yes” culture by driving access to care and superior client service, resulting in meeting or exceeding client experience scorecard goals.
• Responsible for timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in assigned hospitals.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home‑care instructions, and planning follow‑up visits.
• Other job duties as assigned.

The Five Principles

Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

• Leadership – Plans and aligns, drives vision and purpose, develops talent, manages conflict.
• Financial Acumen – Managers complexity, functional, attracts top talent, communicates effectively, drives results, ensures accountability, functional/technical skills.

Capabilities and Experience (Can Do)

• Ability to multi‑task – Manage multiple tasks at one time, quickly and accurately shifts attention among multiple tasks under distracting conditions.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at turning chaos into order.
• Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
• Problem‑solving skills – Strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.
• Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills – Comfortably and confidently uses a computer and specialized software.

Attitudes (Will Do)

• Initiative – Willingness and aptitude to use own discretion to find solutions; presents options and ideas to enhance current processes.
• Takes on additional responsibility when needed; seeks most valuable work during low demand periods.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals.
• Cooperativeness – Willful collaboration and compromising; promptly shares relevant information.
• Flexibility – Willing to change situations and opportunities and perform all assigned tasks.
• Independence – Able and willing to perform tasks without supervision.
• Tolerance for stress – Maintains a positive outlook, rebounds quickly from frustrations, and remains calm during stressful situations.

Special Working Conditions

Ability to work at a computer for long periods. Project timelines may often require more than 40 hours per week. Requires mental processes for reasoning, remembering, mathematics and language ability (reading, writing, speaking English). Must have sufficient ambulatory skills for hospital duties; ability to stand, walk, stoop, kneel, crouch, climb, manipulate objects up to 50 pounds. Requires good hand‑eye coordination, finger–hand–arm dexterity with visual acuity for keyboard use. Noise level is moderately high. Associates routinely exposed to pets that may bite or scratch, anesthesia, radiation, biological hazards, medication/controlled substances. Some travel required for assistance to other area hospitals and vendor visits.

Experience, Education and/or Training

Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required. Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Minimum three years of experience in small animal medicine and surgery practice.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑being Resources.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance for Eligible Positions.
• Backup Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Equal Opportunity Employer

We are a drug‑free, smoke‑free, equal‑opportunity employer. Banfield Pet Hospital strongly supports the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability status. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment at every Banfield location.

We believe that embracing inclusion and diversity enables us to live our purpose: a better world for pets.