Clinical Operations Manager

Job Description The Clinical Operations Manager will oversee the daily operations of the clinic to ensure the clinic is fiscally viable to support its vision and mission. This is highly responsible administrative work that involves overseeing and coordinating the daily operations of the rehabilitation facility; supervising business office staff; overseeing patient and third party payer billing; and communicating directly with the clinic director, university employees, students, referral sources, insurance companies, patients, and visitors. Knowledge, Skills, and Abilities Bachelor’s degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience. Two or more years experience managing operations in a healthcare or rehabilitation clinic setting. Experience with patient billing, reimbursement processes, and financial tracking. Experience supervising staff or coordinating teamwork flows. Knowledge of healthcare regulations, including Medicare, Medicaid, HIPAA, and payer requirements. Working knowledge of CPT and ICD coding and medical terminology. Strong understanding of billing, collections, and reimbursement processes. Proficiency with electronic medical records (EMR) and scheduling systems. Strong organizational, communication, and problem-solving skills. Ability to analyze financial reports, explanation of benefits (EOBs), and regulatory documents. Demonstrated ability to manage multiple priorities and respond to routine and unexpected operational challenges. Strong customer service and interpersonal skills. Ability to lead, supervise, and direct the work of others. Special Licenses, Registration, or Certification CPR Certified or able to obtain within six months of hire. Education or Training None Level and Type of Experience Considerable experience managing a medical office, including experience managing patient accounts and accurately recording payments and adjustments. Some experience with electronic scheduling and billing. Additional Considerations Experience managing the business operations of an outpatient rehabilitation or physical therapy clinic. Experience with Medicare therapy regulations, including caps, exemptions, and appeals processes. Experience preparing for and managing accreditation or regulatory surveys. Experience with budget development, reconciliation, and financial forecasting. Knowledge of medical records systems, compliance standards, and audit processes. Experience launching or expanding a clinical practice or service line. Familiarity with university-based clinics or academic health systems. Familiarity with WebPT and/or Tebra or similar documentation and/or billing platforms. Conditions of Employment This is a 12-month, full-time classified staff position based in Norfolk, Virginia. Work is primarily performed in a clinical office environment with frequent interaction with patients, staff, students, and external stakeholders. The position requires regular on-site presence to support clinic operations. Occasional early morning, evening, or extended hours may be required to ensure clinic coverage and operational needs. The employee must comply with all university policies, healthcare regulations (including HIPAA), and applicable state and federal laws. Employment is contingent upon a successful background check. The position may require periodic training related to compliance, safety, and healthcare regulations. Physical requirements include occasional standing, walking, and light lifting consistent with a clinical office environment. Salary Salary range: $65,000 – $75,000 Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at View phone number on click.appcast.io. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use the Virginia Department of Aging & Rehabilitative Services website or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information. #J-18808-Ljbffr