Webber - Service Manager - Heavy Civil

Job Description Summary The Service Manager will be responsible for overseeing and managing all aspects of the service department operations, ensuring high-quality service delivery, customer satisfaction, and efficient workflow. This role demands strong leadership skills, technical expertise, and the ability to drive continuous improvement. Responsibilities Supervise and manage the service team, ensuring efficient and effective operations. Ensure the highest levels of customer satisfaction by addressing customer inquiries, complaints, and service issues promptly and effectively. Coordinate and oversee service scheduling, maintenance, and repair activities to meet customer needs and expectations. Conduct regular performance reviews, provide training and mentorship, and foster a positive work environment. Manage the inventory of parts and supplies necessary for the service operations. Implement and maintain quality control procedures to ensure the highest standards of service. Develop and implement strategies for continuous improvement of service processes and procedures. Generate and analyze reports on service activities, customer feedback, and department performance to support decision‑making. Ensure compliance with company policies, safety regulations, and industry standards. Other unlisted duties will be assigned. Qualifications Bachelor's degree in business administration, engineering, or a related field preferred. Minimum of five years of experience in a service management role, preferably within the industry. Strong leadership and team management skills, excellent communication and customer service skills, problem‑solving capabilities, and proficiency in relevant software and tools. Ability to work under pressure and manage multiple tasks. Detail‑oriented and organized. Proactive and innovative approach to service management. Commitment to excellence and continuous improvement. The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Webber and its companies (including Webber, LLC, Webber Waterworks, LLC, Webber Infrastructure Management, Inc., Ferrovial Webber Energy, LLC) are equal opportunity employers. We treat all job applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, 'Protected Class'), or any other protected class in accordance with applicable laws. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training. #J-18808-Ljbffr Webber, a Ferrovial company