Server Assistant

Burl Evanston is a new wood-fired restaurant in the Central Street Merchant District in Evanston, Illinois. The first restaurant from Chef Tom Carlin and partner Rachel Canfora-Carlin, known for their craftsmanship, warmth, and genuine hospitality, Burl offers a refined yet approachable dining experience rooted in seasonality and community. 

We are seeking an experienced a Full-Time Server Assistant who will be an essential member of the guest experience– present on the floor, attentive to details, and engaged with guests throughout their visit during brunch and dinner services. This role supports servers and the dining room while also providing warm, thoughtful interactions that make guests feel cared for. As part of the opening team, the Server Assistant team will help establish the rhythm, standards, and culture that will define service at Burl from day one. 

Experience & Qualifications: 

• Committed to work 5 days a week (Wednesday-Sunday)
• Minimum of 1 years working in a fast paced, full service restaurant
• Passion for excellence, superior service standards, and a positive attitude.
• Must have open availability including evenings & weekends 
• Strong interpersonal & communication skills
• Ability to multi-task and stay composed in a high-volume environment 
• Arrive on time, prepared, and in proper uniform 
• Must be able to frequently lift items weighing up to 50 pounds and have the ability to stand for extended periods. 
• Must have completed and maintained certification in ServSafe Food Handler Certification, and ServSafe Allergen 

Duties & Responsibilities:

• Engage warmly and professionally with guests throughout service
• Move with purpose and awareness in the dining room
• Assist with greeting tables, providing water service, and checking in on guest comfort
• Clear and reset tables efficiently while maintaining guest awareness
• Respond promptly to guest requests and communicate needs to servers or managers
• Support special moments such as celebrations, allergies, and accessibility needs
• Pre-bus and clear tables discreetly and with intention
• Reset tables promptly according to Burl standards
• Assist servers with food and beverage running as needed
• Monitor table readiness and communicate turns to the host stand
• Support proper pacing and flow of service
• Assist in maintaining calm, organized energy on the floor during peak periods
• Assist with pre-service, mid-service, and end-of-shift side work
• Participate in deep cleaning tasks as assigned
• Take ownership of presentation details including floors, chairs, booths, and service stations
• Arrive on time, prepared, and in proper clean and pressed uniform 
• Uphold Burl’s service philosophy and culture at all times

What We Offer:

• The opportunity to help build an opening team culture rooted in hospitality, excellent service, and community. 
• Restaurant closed every Monday & Tuesday, providing reliable, predictable days off
• Restaurant closure twice per year at the discretion of ownership to allow our team rest & reset; all eligible employees will receive (2) weeks of paid time off during this time
• Health insurance available with employer contribution
• Employee Dining Discount 
• Ongoing training & continued education opportunities 
• Opportunity for advancement as Burl grows 

Note: This job description is intended to provide a general overview of the job and does not represent a comprehensive list of all responsibilities or qualifications required for the role.