Treatment Coordinator

Orthodontic Treatment Coordinator - Gentle Dental $1,000 Signing Bonus! Full-Time - $24-$28 per Hour DOE - Orange County, CA At Gentle Dental, we believe a great smile can change a life-and our Orthodontic Treatment Coordinators play an important role in helping patients and families confidently begin that journey. We are looking for an experienced, motivated Orthodontic Treatment Coordinator who combines exceptional patient service with strong communication, relationship-building, and treatment presentation skills. If you have orthodontic experience, enjoy connecting with patients and families, and thrive on helping people overcome financial or scheduling barriers to treatment, we'd love to meet you. About the Role As an Orthodontic Treatment Coordinator , you will guide patients and families from their initial orthodontic consultation through treatment acceptance and scheduling. You'll partner closely with our orthodontists and clinical teams to help patients understand their recommended treatment, expected timeline, insurance benefits, costs, financing, and payment options. Your ability to build trust, communicate value, and follow through with patients will directly contribute to an exceptional patient experience and successful orthodontic treatment starts. What You'll Do Create a welcoming and positive orthodontic consultation experience for patients and families Build rapport with patients and parents and understand their treatment goals, questions, and concerns Partner with the orthodontist to present recommended treatment plans clearly and confidently Explain orthodontic treatment options, timelines, expectations, and next steps Present treatment fees, insurance benefits, financing, and available payment options Help patients and families overcome financial, scheduling, or other barriers to beginning treatment Establish treatment schedules and coordinate orthodontic start appointments Follow up consistently with patients who have completed consultations but have not yet started treatment Monitor patient progress and maintain accurate treatment plan information in the practice management system Track consultations, pending treatment, case acceptance, and treatment starts Maintain knowledge of applicable insurance plans, benefits, exclusions, and limitations Submit required documentation and predeterminations to third-party benefit providers Clearly communicate insurance status and patient financial responsibility Collaborate with orthodontists, clinical teams, and office leadership to support patient care and practice goals Deliver an exceptional patient experience from consultation through treatment What We're Looking For Minimum of 1 year of orthodontic experience 1+ years of dental, medical, or related front office experience Previous treatment coordination experience strongly preferred Experience presenting treatment plans and discussing treatment costs with patients and families Strong interpersonal, communication, and relationship-building skills Comfortable discussing fees, insurance benefits, financing, and payment options Strong follow-up skills and the ability to confidently guide patients toward treatment decisions Consultative sales experience is a plus Strong organization, attention to detail, and ability to manage multiple patients and priorities Comfortable using computers and practice management systems; QSI experience is a plus Bilingual skills are a plus A positive, patient-focused, and results-oriented approach Compensation $24.00-$28.00 per hour, depending on experience Plus a $1,000 Signing Bonus! Starting pay will be determined based on relevant orthodontic and treatment coordination experience, skills, and qualifications. Benefits Our opportunities provide a comprehensive benefits package, including: Medical and pharmacy coverage Dental and vision coverage for employees and their families Employee Assistance Program Basic life, AD&D, and long-term disability insurance 6 paid holidays plus 2 paid floating holidays PTO - 80 hours per year for hourly employees 401(k) plan with company match Referral bonuses ranging from $600-$2,500 depending on role Schedule Full-Time Locations This position will support orthodontic patients at Gentle Dental offices throughout the Orange County area, including: Gentle Dental Irvine 4950 Barranca Pkwy., Suite 105 Irvine, CA 92604 Gentle Dental Orange 424 South Main St., Suites H, I & J Orange, CA 92868 Gentle Dental Costa Mesa 2000 North Harbor Blvd., Suite B-100 Costa Mesa, CA 92627 Gentle Dental Placentia 620 N. Rose Drive, Suite B Placentia, CA 92870 Gentle Dental Brea 715 E. Birch St., Suite A Brea, CA 92821 Why Gentle Dental? At Gentle Dental, we value our teammates' smiles as much as our patients' smiles. We are committed to patient care, operational and clinical excellence, personal accountability, building strong relationships, and finding innovative ways to support our patients and teams. As an Orthodontic Treatment Coordinator, you'll have an opportunity to make a measurable difference-helping patients understand their options, navigate the financial aspects of care, and confidently say yes to treatment that can transform their smiles. We're looking for someone who can combine a patient-first mindset with the confidence and follow-through needed to drive strong case acceptance and treatment starts. Come join our team and help create healthy, confident smiles throughout Orange County. Employment Type: Full Time