IT Specialist

Description

At Euroline Steel Windows & Doors, we're more than a manufacturer, we're an industry leader known for designing and crafting some of North America's most luxurious custom steel windows and doors. Every project reflects our commitment to innovation, craftsmanship, and exceptional quality.

What truly sets Euroline apart is our people. We believe great companies are built by great teams, which is why we foster a culture of collaboration, continuous improvement, accountability, and professional growth. From career development opportunities to company-wide celebrations and community give-back events, we invest in creating an environment where employees enjoy coming to work and take pride in what they accomplish together.

If you're passionate about technology, problem-solving, and supporting reliable and secure systems, we'd love to hear from you.

Requirements

Job Summary:

Provides technical support and IT infrastructure maintenance to ensure reliable, secure, and efficient technology systems across Euroline Steel Windows. Supports users, systems hardware, and software while aligning with Euroline’s commitment to quality, security, and operational excellence.

Essential Functions:

IT Support & Infrastructure

• Provide day-to-day technical support to office and shop floor users for hardware, software, and network-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and related peripherals.
• Manage user accounts, access permissions, and security settings in accordance with company policies.
• Monitor system performance, backups, and network connectivity to ensure uptime and data integrity.
• Assist with onboarding and offboarding by preparing equipment, system access, and documentation.
• Coordinate with vendors and service providers for IT support, repairs, and upgrades.
• Maintain inventory of IT equipment, licenses, and assets.
• Support cybersecurity best practices including updates, patches, and antivirus protection.
• Document IT procedures, configurations, and support activities.
• Perform other IT-related duties as assigned.

Core Values & Conduct:

• Maintain consistent, reliable attendance and punctuality in accordance with company policy.
• Uphold Euroline's core values, Do the Right Thing, Seek to Understand, Care for One Another, and Lead with Humility, in all work and interactions.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong troubleshooting and problem-solving skills.
• Ability to follow written and verbal instructions.
• Ability to work independently with minimal supervision.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills with technical and non-technical users.
• Working knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
• Attention to detail and commitment to data security and confidentiality.

Education and Experience:

• Associate’s degree in information technology or related field preferred.
• Equivalent combination of education and experience will be considered.
• Previous IT support or helpdesk experience required

Physical Demands:

• Light to medium work exerting up to 25 pounds of force occasionally.
• Ability to lift and carry computer equipment and peripherals.
• Standing, walking, bending, and reaching as required to service equipment

Work Environment:

• The worker is subject to office and light industrial work environment.
• Occasional exposure to noise typical of manufacturing and office settings.
• The worker may be required to access server rooms or equipment areas.