Sales Executive | Managed IT Services for SMB 175K++

IT Service Sales Representative

Well-established $500M private company growing new service lines. This is a real opportunity to build, grow, and scale revenue with the support of deep resources and the strong organizational backing of a company committed to long-term expansion. SW Cleveland Hybrid (in office, WFH, and on-site with clients/prospects) Base Salary: $75K$100K+ (commensurate with experience and achievements) Variable Compensation: $25K$100K++

Primary Role: Identify, qualify, and develop IT service opportunities. Manage and grow an SMB and Mid-Market client portfolio. Drive new revenue through consultative sales and structured account management.

Key Responsibilities:

• Conduct initial needs assessments to uncover operational, security, and compliance gaps.
• Transition qualified opportunities to Sales Engineering for technical discovery, assessments, scoping, and proposal creation.
• Present and position IT service offerings, including:
• Managed IT Services: monitoring, backup/recovery, disaster recovery
• Cybersecurity Services: endpoint protection, SIEM/SOC, penetration testing, security awareness training, phishing simulation, dark web monitoring
• Cloud Productivity & Collaboration: Microsoft 365, hosted email, mobile device management
• Data Protection & Compliance: policy development, cybersecurity insurance consulting
• IT Projects & Hardware: deployments, upgrades, infrastructure implementation
• Partner with internal teams to ensure accurate onboarding and service delivery.
• Generate qualified leads through targeted outreach and social networking.
• Retain customers through proactive engagement and follow-up.
• Manage CRM activities and maintain pipeline accuracy.
• Deliver tailored proposals and address client challenges (with technical support from Sales Engineering).
• Advise clients on compliance, risk management, cybersecurity trends, and IT best practices.

Required Skills & Experience:

• Demonstrated success in customer retention and account growth.
• B2B sales experience with SMB and Mid-Market accounts.
• Proven outbound lead generation and pipeline management.
• Process-oriented approach to sales and account management.
• Creative problem-solving abilities.
• Collaborative work style with cross-functional teams.
• Professional stability and consistent career track record.