Technical Writer
American Addiction Centers
Job Description Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users. Position currently requires on-site support. On-site requirements are subject to change based on contract needs and customer requirements. Responsibilities may include, but are not limited to: • Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles. • Interview subject-matter experts across operational teams to gather technical information. • Translate technical content into concise, user-friendly materials. • Standardize documentation formats, revision control, and layout. • Support communication efforts for major deployments, migrations, or procedural changes. Required Experience • BS in English, Communications, IT or related field (preferred) and a minimum of three years of technical writing and/or IT documentation experience. • Experience documenting IT support processes, engineering workflows, and enterprise systems. • Familiarity with ITIL and ITSM processes and terminology. • Ability to write clear, accurate, and structured technical documentation. • Strong understanding of IT terminology, service processes, and enterprise technology environments, including ITIL and ITSM processes and terminology. • Proficiency with documentation tools (Word, PowerPoint, SharePoint, Confluence, or similar). Qualifications: • Must obtain an agency public trust suitability determination prior to start date. • Excellent written communication and attention to detail. • Must be able to work independently and collaborate effectively within a team in a fast-paced environment. • Experience supporting a complex Federal agency enterprise is a plus.
Vacancy posted 6 hours ago
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