Field Engineer 3

Field Engineer 3

Position: Field Engineer 3

Location: New York, NY 10007

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite Shift: 8-5 M-F + afterhours stand-by

Job Profile Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Familiarity with a variety of Audio-Visual system, including Room Kits, Cisco,
• Understanding of audio, internet, power, and lighting cables such as XLR's, DMX's, ¼in connector's, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc.
• Proficient with audio DSP's, AV switches, DI's, and AV extenders etc.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• Must have AV Skills in a professional setting or will be rejected!
• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years' experience in area of responsibility.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.