Information Technology Help Desk

LHH Recruitment Solutions is seeking a personable, technically capable Tier 1 IT Help Desk Specialist in Nashville, TN to join a collaborative IT support team. This is a great opportunity for someone who enjoys troubleshooting, working directly with end users, and building their technical knowledge in a professional environment.

The position will be 100% on-site during the training period to provide hands-on exposure to the team, systems, and processes. After successfully completing training, the role will transition to a hybrid schedule .

Title: Tier 1 IT Help Desk

Type: Direct Hire/Permanent

Location: Nashville, TN (On-site for training and then Hybrid)

Compensation: $60,000 - $64,000 annual (flexible)

Benefits: Health/Dental/Vision/401(k)/PTO/Holidays/Catered Lunches etc.

Job Description:

• Provide Tier 1 technical support to end users
• Troubleshoot hardware, software, and connectivity issues
• Support Windows desktops, laptops, and peripherals
• Assist with Microsoft 365 and Outlook issues
• Handle password resets and basic account access issues
• Troubleshoot VPN and remote connectivity problems
• Set up and configure computers for new employees
• Document incidents and requests within the ticketing system
• Escalate more complex issues to Tier 2 or specialized teams
• Communicate clearly with users throughout the resolution process

Qualifications:

• Previous help desk, service desk, desktop support, or IT support experience
• Working knowledge of Windows environments
• Familiarity with Microsoft 365 applications
• Basic understanding of Active Directory and user administration
• General knowledge of networking and connectivity troubleshooting
• Strong customer service and communication skills
• Ability to prioritize multiple support requests
• Comfortable working independently and as part of an IT team