Patient Service Specialist, Eye Clinic

Job Summary Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. Shift 8:00 am – 4:30 pm, Monday – Friday Key Responsibilities Proficiently performs all Associate Patient Service Specialist job responsibilities. Schedules appointments and procedures through clinical communication, work queues, and patient portal messages. Manages registration and patient work queues. Coordinates with patients and/or outside facilities to ensure all pre‑appointment orders and consults have been received and ready to view prior to patient visit. Communicates with patients through the patient portal using critical decision making to route appropriately as applicable. The responsibilities listed are a general overview of the position and additional duties may be assigned. Technical Capabilities Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic. Patient Documentation (Novice): The ability to receive and record patient information. Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology and documentation. Appointment & Procedural Scheduling (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital. Position Qualifications Work Experience: 1 year Education: High School Diploma or GED Benefits This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well‑being and professional growth. EEO Statement Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr