Patient Service Specialist, Eye Clinic

Job Summary Provides service to patients before, during or after appointments with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. Key Responsibilities Proficiently performs all Associate Patient Service Specialist job responsibilities. Schedules appointments and procedures through clinical communication, work queues, and patient portal messages. Manages registration and patient work queues. Coordinates with patients and/or outside facilities to ensure all pre‑appointment orders and consults have been received and are ready to view prior to patient visit. Communicates with patients through the patient portal using critical decision making to route appropriately as applicable. The responsibilities listed are a general overview of the position and additional duties may be assigned. Technical Capabilities Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic. Patient Documentation (Novice): The ability to receive and record patient information. Medical Terminology & Documention (Novice): The ability to comprehend medical terminology. Appointment & Procedural Scheduling (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital. Core Accountabilities Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. Problem Solving/Complexity of work: Utilizes some discretion and research to solve routine problems. Breadth of Knowledge: Applies knowledge of standards, established processes and procedures that apply to your own job. Team Interaction: Provides guidance to entry level co‑workers. Core Capabilities Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities. Building and Maintaining Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. Communicating Effectively: Opens shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: Serves Others with Compassion, Solves Complex Problems, Offers Meaningful Advice and Support. Ensuring High Quality: Performs Excellent Work, Fulfills Safety and Regulatory Requirements. Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions. Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change. Position Qualifications Certifications: (None specified) Relevant Work Experience: 1 year. Education: High School Diploma or GED. Benefits: This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well‑being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr Vanderbilt University Medical Center