Client Support Specialist ABA Services

Job Description

Job Description

Client Support Specialist – ABA Services

Support families. Guide care. Keep services running smoothly.

About Us

United Care ABA is a fast-growing startup delivering ABA therapy services to children and families. As we expand, we are building a strong operational foundation — and this role is a critical part of that structure.

The Client Support Specialist plays an essential role in supporting families and providers after services begin, ensuring communication, organization, and continuity of care.

If you’re organized, confident, and enjoy being the steady point of contact for families and clinical teams, this could be the right fit.

The Role

As a Client Support Specialist, you support families and providers throughout the lifecycle of care after intake is complete. You help maintain organization across cases, ensure authorizations and documentation stay current, assist with scheduling needs, and act as a bridge between families, BCBAs, and operations.

This role blends case management, communication, organization, and problem-solving. You help ensure services run smoothly and that families feel supported every step of the way.

What You’ll Do

• Serve as a primary point of contact for families once services begin
• Support families with clear, compassionate communication
• Monitor authorizations and ensure services remain within approved hours
• Track documentation and follow up with providers for missing items
• Assist with provider scheduling changes, coverage needs, and continuity of care
• Coordinate with BCBAs and internal teams to resolve case-related needs
• Help maintain accurate case records in CentralReach
• Monitor ongoing case timelines and flag issues that need operational or clinical support
• Support families with questions, concerns, and general guidance throughout services

What We’re Looking For

• Experience in care coordination, case management, or healthcare administration
• ABA experience is preferred but not required
• Strong organizational skills and comfort managing multiple active cases
• Excellent communicator (phone, text, email) who builds trust with families and providers
• Detail-oriented and able to follow processes consistently
• Calm, steady, and solutions-focused during fast-paced weeks
• Interested in growing with a scaling startup

Why United Care ABA

• Competitive pay
• Opportunity for growth within a growing company
• Newly renovated Brooklyn office
• Be part of building strong systems that support families and providers
• Make a meaningful difference for families accessing ABA services
• If you are someone willing to start as a Client Support Specialist and grow into a lead or managerial role as the company scales, this is a strong opportunity for long-term advancement