Room Services Supervisor

Room Service Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

About the Role

At Four Seasons Hotel and Private Residences New Orleans, we are seeking an energetic and inspiring leader to join our In-Room Dining team as a Room Service Supervisor. In this role, you will champion a culture of excellenceguiding and motivating a talented team to deliver personalized service and unforgettable in-room dining experiences, all while upholding the exceptional quality, attention to detail, and genuine care that define our brand.

What You Will Do

• Lead and oversee daily In-Room Dining operations, cultivating a highly engaged team through training, coaching, and motivation while upholding Four Seasons' culture of excellence and service standards.
• Orchestrate seamless service execution by communicating guest preferences and special requests to the kitchen, verifying order accuracy, and ensuring timely, polished delivery that reflects uncompromising quality standards.
• Ensure a pristine, well-organized environment, maintaining the highest levels of cleanliness, consistency, and operational efficiency in alignment with luxury hospitality expectations.
• Oversee amenity and guest request fulfillment with precision, ensuring all orders are handled promptly and flawlessly, while monitoring service recovery opportunities and completing reports to continuously enhance the guest experience.

What You Bring

• High School Diploma or equivalent experience
• Prior experience in a supervisory position preferred.
• Minimum of one year of food service or equivalent experience is required.
• TIPS and ServSafe certifications required
• Work authorization in the United States required

What To Expect

• Maintain a strong floor presence, spending majority of each shift actively engaging with operations, supporting the team, and delivering warm, personalized guest interactions.
• Seamlessly coordinate across all communication channelsincluding telephone and digital platformswith cross-functional departments to ensure a smooth, efficient operation and a consistently exceptional guest experience.
• Work a flexible schedule including mornings, nights, overnights, weekends, and holidays.

What We Offer

• Excellent Mentoring, Training and Development Opportunities
• World Class Medical, Dental, and Vision Insurance Program
• 401k participation with a company matching program
• Discounted Accommodations at Four Seasons Worldwide after 6 Months
• Holiday and Vacation pay ( 9 paid Holidays including Mardi Gras)
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Discounted parking near the hotel

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.