Case Manager

Department Office of Accessibility and Disability Services Position Type Full or Part Time Full or Part Time Full-Time Basis Basis N/A - Time Limited Hours per week 37.5 Normal work hours M-TH: 8:00 AM – 5:00 PM & F: 8:00 AM – 12:30 PM

CASE MANAGER

Coastal Carolina University is currently accepting applications for the following temporary position: Case Manager in the Office of Accessibility and Disability Services. The ADS Case Manager is a professional-level role responsible for managing the day-to-day flow of student accommodation cases from intake through follow-up. While the role may be physically located at or near the front desk, it is not clerical or administrative in scope. Instead, the position centers on case coordination, student engagement, documentation integrity, and continuity of care. Required Qualifications: A bachelor’s degree. Experience working with confidential information. Preferred Qualifications: Bachelor’s degree in a relevant field such as education, disability services, social work, or other related discipline. Experience in higher education, disability services, or other academic setting. Duties include, but are not limited to: Case Management & Student Engagement: Serve as the primary point of contact for students, visitors, faculty and staff entering ADS . Manage ADS email account and ensure all inquiries are routed to appropriate staff. Coordinate and schedule initial connection meetings. Track case progression, follow-ups, and outcomes in Accommodate software. Conduct proactive check-ins with registered students. Support students with newly diagnosed disabilities through structured outreach. Workflow management & Operational Efficiency: Manage intake and routing of accommodation requests. Maintain accurate, timely, and compliant case notes. Ensure cases are not stalled and improve overall service responsiveness. Compliance Support: Ensure required documentation is complete and appropriately sourced. Support Emotional Support Animal and service animal processes in alignment with policy. Escalate complex or high-risk cases to coordinators or leadership. Contribute to audit readiness and documentation consistency. Outreach and Education: Engage with prospective students and families during tours and orientation. Assist with bridge programming and transition. Provide support for limited programming related to disability awareness and access. Time Limited position with benefits. (NS01487P/TL5861) Salary: $50,000.00 – $55,000.00 (Maximum). Normal work hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 12:30 p.m. Must be flexible to meet the special scheduling needs of the university. Able to work evenings and weekends through the year as needed. Able to attend overnight conferences. Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 12,000 students from 48 states and 53 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences. The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active-duty wartime or campaign badge veteran, or other “protected veteran,” as defined by law. Coastal Carolina University is an EO/AA employer. Required Qualifications A bachelor’s degree. Experience working with confidential information. Preferred Qualifications Bachelor’s degree in a relevant field such as education, disability services, social work, or other related discipline. Experience in higher education, disability services, or other academic setting. Knowledge, Skills & Abilities Knowledge of ADA , Section 504, FERPA and other laws related to students with disabilities. Strong customer service and interpersonal skills; ability to establish and maintain relationships with students, faculty, and staff; excellent verbal and written communication, and computer skills; proficiency in Microsoft Office suite. Subject to Drug/Alcohol Testing Guidelines Subject to Drug/Alcohol Testing Guidelines No Subject to Credit Check Subject to Credit Check No Working Conditions Direct contact with students, their family, faculty, and staff. Able to work evenings and weekends through the year as needed. Able to attend overnight conferences. Required fields are indicated with an asterisk (*). * What is your highest level of education completed? High School Diploma or GED Associate's Degree Bachelor's Degree Master's Degree Doctoral * Do you have experience with confidential information? Yes No * Do you have experience managing a case load of students in a higher education, healthcare, counseling, social services, or disability services setting? Yes No * Do you have experience documenting student interactions, referrals, or case notes in a case management or record-keeping system? Yes No * Have you coordinated support services a month multiple stakeholders (e.g. students, faculty, staff, healthcare providers, or community resources)? Yes No Coastal Carolina University prohibits any form of discrimination against its students, faculty, staff and applicants in its programs or for admission to or employment with the University. For more information, visit Title IX or EEO. #J-18808-Ljbffr Coastal Carolina University