Administrative Support Coordinator

Posting Details

Position Information


Role Title
Gen Admin Supv I/Coord I


Role Code
19221


Pay Band
04

Posting Details


Working Title
Administrative Support Coordinator


Position Number
00764A


Department
PARKING FACILITIES


Location
Norfolk, VA


Type of Position
Classified


Type of Job
Full Time


EEO Category
E Paraprofessionals


Job Description


This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the Third-Party Customer program and will be responsible for establishing the accounts in the parking management system, providing assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy.

Type of Recruitment

Knowledge, skills and abilities


Some knowledge of MS Office Software Applications.

Some knowledge of T2 Flex Parking Management System (PMS), including some knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or other similar related systems/software/applications.

Excellent verbal and written skills.

Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers.

Good customer service skills, including problem solving, conflict resolution, and account relationship management.

Superb keyboarding, grammar, spelling and proof reading skills.

Special licenses, registration or certification


None

Education or training


None

Level and type of experience


Considerable administrative experience in an office or university environment.

Considerable experience managing processes, information management, and reporting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)


Expert with MS Office Software Applications.

Expert Knowledge of T2 Flex Parking Management System (PMS), including knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal.

Demonstrated project management experience to successfully on-board new customers and evaluate current processes and recommend opportunities to improve efficiencies.

Ability to interpret, apply, and explain established policies and procedures.

Demonstrated ability to effectively communicate and conduct in-person and over the phone training for external users of PMS.

Conditions of Employment


Must be eligible to accept employment in the USA.

Annual Salary/Hourly Rate
Salary non-negotiable $ - 45,000

Posting Detail Information


Job Requisition Number
S03386


Job Open To
General Public


Open Date
07/23/2026


Close Date
08/14/2026


Open Until Filled
No


Special Instructions Summary


N/A

Criminal Background Check
The final candidate is required to complete a criminal history check.


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Department Home Page




Equity Statement


It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request


If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at View phone number on click.appcast.io.

Alternative Hiring Process


In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.


To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.


To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Pay Transparency Nondiscrimination Provision


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor's legal duty to furnish information.