Patient Access Representative

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission – it’s our way of life, and you’ll be at the heart of it. Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world‑class, comprehensive healthcare close to home. Job Title Revenue Cycle Specialist – Front-End Key Responsibilities Under the general supervision of the Team Leader, the Front-End Revenue Cycle Specialist handles patient registration, insurance verification, pre‑registration, and point of service collections. Ensure accurate patient data and educate patients on financial responsibilities. Provide financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. Perform customer service, regulatory compliance and collaborate with clinical and revenue cycle teams. Provide on‑site coverage at public arrival desks and the Emergency Department. Qualifications Completion of four years of high school or equivalent. Associate’s Degree preferred. Medical Terminology Certificate preferred. Excellent communication and interpersonal skills. Strong computer skills including medical‑based programs. Proficiency with Word, Excel, and other software programs preferred. Over three years related health care experience, especially working with third‑party payers, preferred. CHAM or CHAA certification encouraged. Must be fully vaccinated against seasonal influenza and COVID‑19, or be exempt via signed statement. Compensation & Benefits Pay range: USD $17.86 – $28.76 per hour. Pay rate determined based on level of experience. 32‑hour per week, night shift 11:15 pm – 7:15 am with weekend and holiday rotation. $800 new‑hire sign‑on bonus (eligible for rehires after one year). Competitive pay and comprehensive benefits package. Generous Earned Time Off Package. Employee Well‑being Program. 403(b) Retirement Plan with company match. Tuition assistance / Federal Loan Forgiveness programs. Professional growth opportunities and customized leadership training. Open to regular status employees scheduled to work a minimum of 24 hours. Schedule Night shift 11:15 pm – 7:15 am with weekend and holiday rotation. Location Charlton Memorial Hospital – Fall River, MA Southcoast Health is an Equal Opportunity Employer. #J-18808-Ljbffr