Title Operations Manager

Operations Manager

America's Car-Mart is seeking an experienced, detail-oriented Operations Manager to lead our centralized title management program. This role oversees the flow of critical title documents from vehicle purchase through final liquidation, ensuring each title is processed accurately, efficiently, and in compliance with applicable requirements.

The ideal candidate is a strong people leader and process manager who can build scalable workflows, resolve complex title issues, and develop productive relationships with dealerships, vendors, government entities, and internal business partners.

Lead Title Operations

• Manage daily title processes, including the receipt, sorting, review, and secure handling of sensitive, business-critical documents.
• Oversee quality reviews of physical and electronic titles to confirm accuracy and negotiability.
• Ensure title packets are accurately prepared, shipped, and tracked to dealerships and business partners.
• Develop and maintain procedures that support the timely and accurate handling of company titling documents.
• Safeguard title inventories and maintain accountability throughout the title lifecycle.

Improve Processes and Resolve Issues

• Develop and oversee processes for identifying and resolving title-related issues.
• Collaborate with internal departments, dealerships, external business partners, and state government entities to address title concerns.
• Coordinate changes and regular updates to departmental title software.
• Identify and implement improvements that increase the scalability, efficiency, and effectiveness of the centralized title program.

Lead and Develop the Team

• Coach, mentor, and develop associates responsible for title management activities.
• Manage performance reviews, scheduling, workload distribution, project delegation, and follow-up.
• Establish clear expectations and ensure department priorities, initiatives, and deadlines are met.
• Create and maintain training materials that support consistent and accurate title processes.

Build Strong Business Partnerships

• Maintain clear and timely communication with dealerships, company departments, vendors, and external business partners.
• Develop positive working relationships that support the efficient movement and delivery of title documents.
• Partner with company leadership to address concerns, communicate progress, and support operational goals.

Oversee Reporting, Compliance, and Controls

• Develop and maintain reports that provide department and company leadership with visibility into title operations.
• Oversee audits of title processes and inventories and promptly communicate concerns to department leadership.
• Monitor state-specific title requirements, regulatory changes, and industry developments.
• Update processes and training as needed to maintain compliance and operational consistency.

What We're Looking For

• Experience leading title operations, document processing, or another detail-intensive operational function.
• Knowledge of vehicle title processes and state-specific title requirements.
• Demonstrated experience leading, coaching, and developing a team.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience developing workflows, procedures, reporting, and process improvements.
• Strong problem-solving skills and the ability to resolve complex issues involving multiple stakeholders.
• Clear and professional written and verbal communication skills.
• High attention to detail when handling sensitive and business-critical documents.
• Ability to build effective relationships with dealerships, vendors, government entities, and company leaders.
• Ability to learn and effectively manage title-related software and systems.

Why Join America's Car-Mart?

This is an opportunity to lead a critical companywide program and shape how title operations support our dealerships and business partners. You will have the ability to strengthen processes, develop a talented team, and implement improvements that support the company's continued growth.

The Operations Manager is expected to follow all company policies and procedures and support our mission, vision, values, and standards of ethics. Consistent daily attendance is required to ensure responsibilities and deadlines are completed in a timely manner.

Apply today to help lead and strengthen America's Car-Mart's centralized title operations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.