Customer Service Advocate

Customer Service Advocate

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our new facility in Salt Lake City, UT.

We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

What you will do:

• Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination
• Collaborate across departments to manage account changes and generate reports
• Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

Must Have Qualifications:

• 2+ years of customer service or administrative experience
• Proficiency in Microsoft Office; Salesforce experience is a plus
• Comfortable working with data to support decisions and process improvements
• Must be able to reliably commute to Salt Lake City, UT
• Highly organized, adaptable, and able to manage multiple priorities
• Willingness to work flexible hours, including weekends or holidays as needed

Nice to Have Qualifications:

• Experience in healthcare, logistics, or service-based industries
• Proven track record of improving processes or customer satisfaction
• Familiarity with inventory or routing systems

Why work for us:

• Job Stability As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

$20.71 - $22.13 an hour

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we'd love to hear from you. At Daniels Health, you'll be part of a team that values safety, innovation, and people.

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.