Luxury Guest Services Agent

Luxury Guest Services AgentInlet Beach, Florida | Full-Time$20.00-$24.00/hr | $1,000 Signing Bonus | Performance Bonus | Full BenefitsAbout 30A Luxury VacationsYou're the First Impression - and We Take That Seriously.Before a guest ever walks through the door of one of our homes, they've already formed an impression of 30A Luxury Vacations. It happened in the way you answered their call. The warmth and confidence of your reply to their inquiry. The way you helped them choose the right home for the trip they've been looking forward to all year.That's not a transaction. That's this role.At 30A Luxury Vacations, we're a locally rooted, premium vacation rental company operating along the emerald waters and sugar-white beaches of South Walton. We don't run a call center - we run a hospitality team. Our reservations agents know the homes, know the neighborhoods, and know how to guide a guest from "just looking" to "can't wait to get there."We're looking for someone who shares that standard.This Role Is Bigger Than "Taking Reservations"The best reservations agents in this industry aren't order-takers. They're trusted advisors - warm, consultative, and deeply knowledgeable - whose ability to listen carefully, ask the right questions, and confidently match a guest to the right property turns inquiries into bookings and bookings into return guests.That's who we're looking for.What You'll OwnAs a Guest Services Agent, you'll be the first voice of 30A Luxury Vacations for every guest who reaches out. You'll report to our Director of Guest Services and work shoulder-to-shoulder with a tight-knit reservations team that takes pride in the experience we deliver.Day-to-day, that means:Responding to guest inquiries across phone, email, and text - quickly, accurately, and with the kind of warmth that makes someone feel they've called the right placeGuiding guests consultatively - understanding what they need, matching them to the right property, and confidently communicating the value of what we offerProcessing bookings, modifications, and cancellations across all channels with care and precisionManaging communication and bookings across Airbnb, VRBO, and our direct booking channelsHandling pre-arrival communication - confirmations, directions, recommendations, and special requests - so guests feel taken care of before they ever check inMaintaining deep knowledge of property availability, rates, amenities, and the unique character of every home in our portfolioCoordinating closely with property management, housekeeping, and maintenance to keep every arrival seamlessFielding guest questions during stays and routing anything you can't resolve to the right person, fastIdentifying upsell opportunities - welcome packages, extended stays, special add-ons - because thoughtful recommendations are also good businessContributing to a team culture where the standard is set by example, not by reminderA Word About the ScheduleWe're in the hospitality business. That means we work when other people vacation. Weekends are a regular part of this role, and holidays can be a workday too - because that's when our guests are booking, arriving, and experiencing everything we've promised them. We build the team's schedule as fairly as we can and make sure there's protected time to recharge. If you take pride in being the person who shows up when it counts, you'll feel right at home here.Who You AreYou're a natural with people. You write well, you listen well, and you stay composed when things get busy. You can hold a friendly conversation while typing accurately, juggling three browser tabs, and remembering that the guest from Tuesday's call wanted Gulf-front with a heated pool.You'll be a strong fit if you bring:1+ years in hospitality, reservations, or high-touch customer service - vacation rental or luxury environment strongly preferredAn instinct for consultative communication - you guide decisions, you don't just answer questionsOutstanding written and verbal communication skills - your emails read well and your phone manner puts people at easeA sales sensibility without the sales pressure - you help people make the right choice for themComposure under pressure - high-volume days happen, and the team that handles them well is the team people rememberStrong organizational instincts and the kind of attention to detail that prevents small mistakes from becoming big problemsComfort working in a tech-forward environment. We run a modern, fully integrated stack and expect our team to use it well:Reservations & Operations: Escapia, BreezewayCommunications: Slack, Microsoft OutlookProject Management: Asana, AirtableAI Tools: Claude AI and ChatGPT - we actively use AI to work smarter, communicate better, and move faster, and we want teammates who embrace that, not avoid itHardware: Apple ecosystem exclusively (iPhone, iPad, MacBook) - fluency is expectedWhy 30A Luxury VacationsWe're proud of what we've built here - and we work hard to make sure the people who help us build it share in it.$1,000 signing bonus paid after your first 90 daysHourly compensation: $20.00-$24.00/hr, commensurate with experiencePerformance bonus tied to meaningful outcomesComprehensive benefits: Medical, dental, and vision insurance (effective the 1st of the month on or following 30 days after hire)Life insurance401(k) with 100% company match up to 4% after 90 daysPaid time off (PTO) covering both sick and vacation timeWork-life balance that's real: We operate in one of the most desirable places to live in the country, and we want you to actually enjoy it - the beaches, the restaurants, the community, all of it. Two days off in a row, and while it's hard to do in hospitality, be off when you're off.We promote from within and reward performance with real outcomes - whether that's the next pay increase, the next title, or the next opportunity. We want people who are hungry to earn both.Ready to Join Us?If you're a strong communicator who genuinely likes helping people - and wants to do that work somewhere worth doing it - we'd love to hear from you.Apply today - and let's talk.30A Luxury Vacations | Inlet Beach, Florida