Client Account Manager

Job Description

Job Description

Salary: 50,000

Relationship Management | Client Success | Business Operations

Manage client relationships, resolve account issues, coordinate with internal teams, and help clients achieve successful outcomes.

At Advanced Rehab Management Services (ARMS), we're a health technology company that helps physical therapy providers maximize insurance reimbursement through our proprietary BOOST platform.

This is not a medical billing or medical assistant position. While you'll work with healthcare clients and insurance information, your focus will be on client relationships, account management, problem-solving, and coordinating solutions with internal teams.

If you enjoy working with people, staying organized, and helping clients succeed, we'd love to meet you.

What This Role Is

Client relationship management

Account management

Customer success

Business operations

Problem solving

Professional communication

Cross-functional collaboration

What This Role Is NOT

Medical Billing

Medical Assistant

Clinical Care

Patient Scheduling

Front Desk Reception

Direct Patient Care

Ideal Backgrounds

People who tend to succeed in this role often come from:

• Account Management
• Customer Success
• Client Services
• Business Administration
• Financial Services
• Banking
• Insurance
• Corporate Customer Service
• Business Operations
• Project Coordination
• B2B Client Support

Responsibilities

• Manage assigned client accounts from payment processing through issue resolution.
• Serve as the primary client contact.
• Resolve reimbursement and claim issues.
• Conduct client check-ins and business reviews.
• Collaborate with Operations, Finance, and Technology.
• Monitor account performance and maintain accurate documentation.

Qualifications

• Two or more years of professional client-facing experience.
• Excellent written and verbal communication skills.
• Strong organizational and follow-through abilities.
• Comfortable managing multiple priorities.
• Proficient with Microsoft Office; CRM experience such as Salesforce is a plus.
• Associate's or Bachelor's degree preferred.

Why You'll Love Working Here

• Innovative health technology company.
• Collaborative team environment.
• Career growth opportunities.
• Weekly pay.
• Excellent benefits.
• Employee-focused culture.

Disclaimer: This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned as business needs evolve.

Nicotine-Free Workplace: Advanced Rehab Management Services is committed to promoting a healthy work environment. We maintain a nicotine-free workplace. The use of nicotine products, including cigarettes, cigars, e-cigarettes, vaping devices, smokeless tobacco, nicotine pouches, and similar products, is prohibited while on company property or during working time in accordance with company policy.

Equal Employment Opportunity: Advanced Rehab Management Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: Advanced Rehab Management Services is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation to participate in the hiring process, please contact Human Resources.