Healthcare Collections Specialist

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Job Description:

SCHEDULE: Monday through Friday 9 AM to 9 PM EST (8 hours Shift)

GENERAL SUMMARY:

The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information

Maintain a confidential and orderly remote work area.

Assist with obtaining and updating debtors contact information in client systems

Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office.

Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's office.

Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day.

Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.

Work virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies.

Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA).

Understand and agree to follow federal laws on collection practices

Additional Duties and Responsibilities:

Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.

Maintain awareness of and actively participate in the Corporate Compliance Program.

Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations:

High school diploma or equivalent is required

Collection's experience is preferred

6 months customer service experience

Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments

Ability to always present oneself in a courteous and professional manner

Ability to stay on task with little or no management supervision

Demonstrate initiative and creativity in fulfilling job responsibilities

Capacity to prioritize multiple tasks using time management and organizational skills.

Proficient PC knowledge and the ability to type 30-40 wpm.

Working Conditions:

Remote work from home, virtual Call Center environment.

Must be able to sit for extended periods of time.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Not Accepting Referrals

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

22198