Service Desk Technician
Temporary
Kforce has a client that is seeking a Service Desk Technician in Fort Worth, TX. Duties:
- Service Desk Technician will provide Level 1 and Level 2 technical support to end users
- Troubleshoot Windows-based systems, hardware, software, and connectivity issues
- Support Microsoft 365 applications and general desktop environments
- Respond to user requests and resolve technical issues in a timely, customer-focused manner
- As a Service Desk Technician, you will document incidents, resolutions, and support activities
- Escalate complex technical issues when appropriate
- 2-3 years of Service Desk, Help Desk, Desktop Support, or similar IT support experience
- Hands-on experience troubleshooting Windows environments and Microsoft 365 applications
- General knowledge of hardware, software, and common IT support processes
- Strong customer service and communication skills
- Ability to prioritize multiple support requests and troubleshoot issues independently
- Entry- to mid-level technical background with a willingness to learn and grow
Vacancy posted 13 days ago
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