Personal Lines Account Manager

Account SpecialistTrueNorth is seeking an Account Specialist to join our Personal Lines team in Denver, CO; Rosemont, IL; West Des Moines, IA; or Cedar Rapids, IA. This role provides support across Personal Lines account management and the administration of life and health insurance products, helping deliver exceptional service to clients and internal stakeholders.TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!This position may close on or after 09/10/2026, without advance notice, should we receive a sufficient number of qualified applications.About TrueNorth CompaniesOur clients face great risk and big opportunities. They seek leadership, integrity and real results. For over twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!What TrueNorth OffersTrueNorth offers a lineup of excellent benefits to all full-time employees, including:Annual BonusMedical, Dental, Vision, Life, and Disability Insurance401(k) with Company ContributionsResponsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidaysPaid Volunteer Time Off and Donation Match ProgramTuition reimbursement and paid certifications, licenses, designationsEmployee Assistance Program (EAP) and wellness program with financial incentivesHybrid Work Schedule$3,000 Referral BonusEssential Job FunctionsUpdate client management and carrier systems as needed, entering quotes and processing endorsements and mortgagee changesFollow-up with clients on incomplete applications and change formsComplete any special projects assigned by the expected deadlineIncrease industry and job knowledge as measured by attendance at continuing education, attaining, or updating designations, and participation in other agency training offeringsBuild and maintain strong, long-lasting relationships with clients, both internal and externalMeet new and renewal or project deadlines as set between you and your LeaderOrganize time in advance so all work and projects are completed on time and with appropriate content and organizationDemonstrate the ability to expand knowledge by assuming new responsibilities in the department or working on department projectsMaintain confidentiality of client and company informationAttend market or client discovery meetings, planning workshops, client progress meetings and/or stewardship meetingsReview incoming applications and changes received via email, phone, fax, or mail and completed accurately and timely where applicableInput applications and change information into client management systems on a timely basis where applicableCredentialsHigh School diploma or GED required, two or four-year degree preferredProperty and Casualty license preferredExperience in the insurance industry is preferredOne year of customer service experience is preferredExperience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functionsAbility to obtain P&C license within 30 days of employment if not already licensedSkillsStrong articulation and professionalism in communication.Effective collaboration and flexibility in teamwork.Consistency and reliability in delivering high-quality work.Detail-oriented with excellent organization and time management skills.Ability to focus and self-motivate while multi-tasking.Demonstrates a strong work ethic in all responsibilities.Why TrueNorth?We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.In compliance with Illinois and Colorado employment law, we are providing the compensation or range for positions that are, or could be, performed in Illinois. Illinois and Colorado Hiring Range: This is a non-exempt position with a pay range of $22/hr - $24/hr and a potential bonus of 6%. Compensation will depend on factors such as location, skills, and experience. TrueNorth Companies