Club Supervisor

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club blends its rich 19th‑century history with modern comforts to offer the very best of the Bay Area. Overview The Club Operations Supervisor is responsible for overseeing the daily operations of the club, ensuring a seamless and exceptional experience for members and guests. This role places a strong emphasis on retail management, member engagement, and operational efficiency. The ideal candidate will be highly organized, detail‑oriented, and passionate about delivering top‑tier service while driving retail sales and club engagement. Member Services & Engagement Serve as the primary point of contact for members, addressing inquiries, complaints, feedback, and suggestions promptly and professionally. Ensure all member interactions are positive and foster long‑term relationships. Design, implement, and monitor member programs that increase engagement, satisfaction, and retention. Partner with club leadership to ensure the club environment remains welcoming, inclusive, and aligned with the community culture and values. Regularly collect feedback from members to assess their needs and expectations. Club Operations & Administration Supervise the front desk services to ensure smooth operations including membership inquiries, check‑ins, guest relations, and general administrative duties. Provide leadership and training to staff to ensure highest standards of service and efficiency, encouraging a positive, motivating work environment. Develop and implement policies and procedures to streamline operational workflows, increase productivity, and improve service delivery to both members and guests. Collaborate with resort and other operational teams to ensure a seamless and cohesive experience for members, guests, and event participants across the entire facility. Retail Management Assist in all aspects of the club's retail operations, from merchandise selection and product sourcing to inventory management and pricing strategies. Ensure that the retail offerings are aligned with the club's brand and member preferences. Maintain optimal inventory levels through regular tracking of stock levels, monitoring sales trends, and adjusting reordering schedules to prevent stockouts or excess inventory. Train, coach, and mentor staff on advanced retail sales techniques, upselling opportunities, and customer service best practices to enhance the member shopping experience. Monitor inventory levels, track sales trends, and manage stock replenishment to prevent shortages or overstock. Performance Factors Retail Sales Growth & Inventory Management: Drive consistent retail sales growth while ensuring efficient inventory management that supports the club's financial goals. Member Satisfaction & Retention: Deliver exceptional member service through personalized attention and tailored services, ultimately increasing satisfaction, engagement, and retention rates. Operational Efficiency & Team Leadership: Enhance operational workflows and maintain a high standard of service by fostering a collaborative team environment; develop and support staff, ensuring they are trained and motivated to excel in their roles. Attendance/Punctuality and Dependability: Report to work at the scheduled time, maintain minimal unplanned absences, and adhere to company policy. Normal Work Schedule: Flexible to accommodate 5 days, 8‑hour workdays or another variation of 40 hours per week with extensive overtime during peak business periods, 30 minutes for lunch unpaid. Teamwork and Flexibility: Help and share knowledge or expertise with others; respond positively to new ideas, requests, and changing situations; provide meaningful feedback and respond well to constructive criticism. Communication and Contact: Communicate effectively verbally and in writing with superiors, colleagues, and individuals inside and outside the company; present information and express ideas clearly, concisely, and in an organized manner; listen attentively and provide appropriate feedback. Relationships with Others: Provide cooperative, responsive, and courteous service to clients and staff; exhibit a professional and courteous demeanor and respond positively to special requirements or circumstances; maintain constructive working relationships. Initiative and Productivity: Initiate work activities, seek responsibility, and make efforts to improve knowledge and skills; think along original lines, find new and effective ways of doing jobs, and make suggestions for improvements. Accuracy, Attention to Detail, Thoroughness, and Neatness: Maintain high standards of work quality. Judgment and Analytical Ability: Seek clarification when unsure; know when to consult and when to act independently; keep supervisor informed of status and potential problems; determine work priorities; treat confidential information appropriately. Qualifications Skills Actively Listening: Give full attention to managers, supervisors, coworkers, and clients; ask questions as appropriate to determine client needs. Speaking: Communicate clearly with managers, supervisors, colleagues, and clients to produce a great product and experience. Time Management: Manage time effectively to deliver an effective product within the time provided; efficiently manage assigned tasks. Critical Thinking: Follow safety protocols and make sound decisions regarding safety issues related to weather, changing conditions, animals, and client behaviors. Abilities Oral Expression: Communicate information and ideas in specific terms that others understand. Problem Sensitivity: Recognize problems and determine the best course of action to remedy them. Written Comprehension: Read and understand information presented in writing. Oral Comprehension: Listen to and understand information presented verbally. Communication: Work with a variety of ages and skill levels. Teamwork: Desire and ability to work in a cooperative, team‑oriented atmosphere. Education and Experience Minimum of 1‑3 years of experience in operations, retail management, or member services, preferably in a club, resort, or hospitality setting. Strong understanding of retail operations, inventory control, and sales strategies. Exceptional customer service skills with the ability to build strong relationships with members and guests. Proven leadership experience in managing teams and driving performance. Proficiency in Microsoft Office, point‑of‑sale systems, and club management software. Ability to work flexible hours, including weekends and holidays, based on club operations. Physical requirements: stand, walk, and move around the club for extended periods; lift and carry up to 30 lbs. when handling inventory or setting up events; comfortable working in both indoor and outdoor environments. Compensation & Benefits Salary Range: $27.69 per hour. Benefits include: Medical, Dental, and Vision insurance (Anthem Blue Cross Blue Shield / EyeMed). Vacation, Sick, and Holiday programs. Pet insurance through ASPCA. Supplemental, Spousal, and Child Life insurance; Short and Long‑Term Disability plans. 401(k) Savings Plan with matching funds. Discounts through ‘YouDecide’ and Hotel Room Discount programs. Note: Specific details and eligibility of these programs vary by location and employment status. EEO Statement HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act. #J-18808-Ljbffr