Director, AI-Powered Customer Experience & Operations
Grid
Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions. The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics. The position offers competitive compensation and benefits including medical and retirement plans. #J-18808-Ljbffr Grid
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Director, AI-Powered Customer Experience & Operations in Emeryville, CA vacancy
$192k - $277k
...86 Job Category: Business Operations / Strategy; Customer Support / Operations Job Level: Director/Chief Business Unit: Strategy... ...an end-to-end customer experience that earns the trust and enthusiastic... ...the Director, Speed to Power—Flexibility Solutions to accelerate...OperationsContract workTemporary workWork experience placementInterim roleWork at officeLocal areaRemote workFlexible hoursPacific Gas And Electric Company
Oakland, CA15 days ago$216k - $240k
About the Team OpenAI's User Operations team shepherds our customer's adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building... ...Identify and scale practical AI-powered workflows across support operations, using...OperationsWork at officeRelocation package3 days per week$206.9k - $279.9k
The Amazon Music Customer eXperience Infrastructure (CXI) team delivers... ...intelligence products power music and spoken word... ...platform product strategy, AI-powered experiences, and... ...Leadership & Influence: Operate as a thought partner to Directors and VPs across Amazon...OperationsLocal areaFlexible hoursDay shift- ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables... ...Douglas to deploy AI agents that power personalized, deeply satisfying... ...execution, steady-state operations, and the operating system that...OperationsFull timeWork at officeLocal area
$125k - $153k
...capability is the engine that powers transformation. We are... ...(data, cloud, AI).* Translate ambiguous,... ...structured delivery strategies, operating models, and execution... ...8+ years of consulting experience leading technology... ...to co-create powerful customer experiences, modern ways...OperationsTemporary workWork at officeLocal area$163k - $237k
...end-to-end oversight of power assets being developed... ...equivalent practical experience.5 years of experience... ...finance, and legal.The AI and Infrastructure... ...possible. We empower Google customers with breakthrough... ...Networking, Data Center operations, systems research, and...OperationsWorldwide- ...About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve... ...into a signal-driven, data-orchestrated engine powered by AI-native workflows, enriched customer...OperationsFull timeWork at officeRelocation package
OpenAI
San Francisco, CA3 days ago $125k - $160k
...own the end to end post-sale customer journey from onboarding and implementation... ...through long-term operation and growth.This is a... ...scale.Modern Treasury leverages AI heavily. This role is best suited... ...Engineer, or Customer SuccessStrong experience with REST APIs and...OperationsLocal area- ...Description TITLE: Associate Director, IT... ...process areas. Bringing AI & ML in ITSM process areas... ...and translate business/ operational needs and high-level technical... ..., DevOps. ~ Proven experience in deployment of ITSM... ...tools (Tableau, Power BI, etc..) ~ Experienced...OperationsFull time
The Rockridge Group
Emeryville, CA18 days ago $258k - $348k
...code, or iterating with AI. From idea to product, Figma... ..., we're looking for a Director of IT to lead and grow... ...critical functions: IT Operations, IT Engineering, and AI... ...work by giving them super powers through exceptional technology experiences, and this role will be at...OperationsMinimum wageFull timeContract workWork at officeLocal areaRemote workFlexible hours$195.42k - $370.53k
...advance your skills, deepen your experiences, and have the flexibility... ...KPMG is currently seeking a Director, Private Equity IT M&A -Due... ...add-onacquisitions; utilize AI-powered tools to accelerate analysis... ..., cost take-out, operating modelredesign, and the implementation...OperationsH1bLocal area$184.87k - $324.19k
...advance your skills, deepen your experiences, and have the flexibility... ...KPMG is currently seeking a Director, SAP IS-U -Power & Utilities for our... ...modules, including SAP CRM (Customer Relationship Management) for front-office operations and SAP EAM (Enterprise Asset...OperationsContract workH1bLocal area$232k - $348k
...science-driven approach powers pioneering research... ...deliver more precise customer experiences, enabled by new technologies... ...capability-oriented operating model, allowing... ...right time.The Senior Director, Customer Analytics &... ...Experience leveraging AI, automation, or agentic...OperationsFull timeWorldwideFlexible hours- ...Summary The Associate Director, IT Service Desk provides... ...leadership and operational oversight for UCSF's Service... ..., and administrative customers. The Associate... ...-service, automation, AI-assisted support, shift... ...that enhance customer experience and operational efficiency...OperationsRemote workWorldwideShift work
$210.6k - $263.25k
...finance teams to accelerate operations, gain real-time... ...effortlessly. Brex’s AI-native automation and... ...accounting tasks for customers so they can focus on what... ...connective tissue that powers Brex’s growth and operational... ...strong customer experience and risk controls?How...OperationsWork at officeRemote workWork from home$150k
Join our Frontier AI & Robotics team to lead the... ...mechanical assemblies, power sequencing, comms interfaces... ...Manage prototyping lab operations — oversee machine shop... ...- 7+ years of hands-on experience with robotic systems... ...to ensure exceptional customer service; and follow all...OperationsLocal area$175k - $215k
...vertically integrated AI infrastructure... ...ground up, we own and operate each layer of the... ...to tokens — to power the world's most ambitious... ...career, help our customers and partners... ...Reporting to the Director of Technical Talent... ...candidate experience and consistent rigor...OperationsTemporary work$150k - $200k
...vertically integrated AI infrastructure company... ...ground up, we own and operate each layer of the stack... ...electrons to tokens — to power the world's most ambitious... ...your career, help our customers and partners advance... ...exceptional candidate experience while consistently raising...OperationsTemporary work- ...over three decades of experience helping life sciences companies... ...to improve customer insights and engagement... ...Data Management, Sales Operations, Commercial Analytics,... ...visualization tools (Tableau, Power BI) are strongly... ...you're passionate about AI innovation, building commercialization...OperationsPermanent employmentWork at officeRemote workRelocationFlexible hours
Beghou Consulting
Emeryville, CA20 days ago $128k - $160k
Hover, based in New York City, is seeking a People Operations Manager to enhance employee experience and manage HR operations. In this role, you’ll oversee payroll processes, benefits enrollment, and ensure compliance in onboarding and offboarding logistics. Ideal candidates...Operations- MaintainX is the world's leading AI-powered maintenance and asset... ...management platform, serving 14,000+ customers including Duracell, Shell,... ...platform that powers search experiences across all of our... ...strategies, query semantics, or operational runbooks each time.In addition...OperationsImmediate startWorldwideFlexible hours
$130k - $160k
...vertically integrated AI infrastructure company... ...ground up, we own and operate each layer of the stack... ...electrons to tokens — to power the world's most ambitious... ...your career, help our customers and partners advance... ...for a Manager, Candidate Experience to lead and operate the...OperationsTemporary work$140k - $170k
...neutral atoms that will empower customers to achieve unprecedented... ...Manager who will oversee the operation and upgrade of existing neutral... ...or a related field.5+ years’ experience of systems engineering, quantum... ...use artificial intelligence (AI) tools to support parts of...OperationsFull timeTemporary work$180.8k - $226k
Scale AI is the data engine for the entire AI industry... ...our Engineering and Operations organizations. In this... ....Ideally you'd have:Experience: 5+ years of experience... ...compensation, subject to Board of Director approval. Your... ...stack technologies that power the world's leading...OperationsFull timeShift work- ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables... ...Douglas to deploy AI agents that power personalized, deeply... ...Define and implement the HRBP operating model, setting the foundation...OperationsFull timeWork at officeLocal areaImmediate start
Decagon
San Francisco, CA1 day ago $144.5k - $180.6k
...Planet designs, builds, and operates the largest... ...company all rolled into one.Customers and users across the globe... ..., drive revenue, power research, and solve our... ...of program management experience in the area of technology... ...efficiencies.Actively explores AI technologies to...OperationsFull timeTemporary workWork at officeLocal areaRemote workWorldwideHome office3 days per week- ...logistics, advanced engineering and operational support services to the... ...issue resolution Anticipate customer concerns and engage early to... ...Active Secret Security Clearance Experience 8+ years of experience in... ...use artificial intelligence (AI) tools to support parts of the...OperationsContract workTemporary workSummer workWork at office
FWG Solutions
Emeryville, CA3 days ago $252.22k - $315.27k
...teams to accelerate operations, gain real-time... ...effortlessly. Brex’s AI-native automation... ...tasks for customers so they can focus... ...team also serves as power users and thought... ...Financial Reporting Director is expected to manage... ...license10+ years of experience, including significant...OperationsWork at officeRemote workWork from home$224k - $336k
...professional services operate. By combining frontier agentic AI, an enterprise-... ...staying close to our customers, and pushing each... ...it. We're hiring a Director of IT to own IT Operations... ...desk and endpoint experience every employee... ...infrastructure that powers our offices...OperationsWork at officeWorldwide$215k - $260k
...vertically integrated AI infrastructure company... ...ground up, we own and operate each layer of the stack... ...electrons to tokens — to power the world's most ambitious... ...your career, help our customers and partners advance... ...software product management experience, including time at...OperationsContract workTemporary workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, AI-Powered Customer Experience & Operations. Be the first to apply!
Related searches
- customer advocacy manager Emeryville, CA
- sales customer service manager Emeryville, CA
- manager customer experience Emeryville, CA
- manager customer success team Emeryville, CA
- director customer care Emeryville, CA
- senior manager customer operations Emeryville, CA
- customer service support manager Emeryville, CA
- csm Emeryville, CA
- insurance customer service manager Emeryville, CA
- customer service supervisor Emeryville, CA