Director, AI-Powered Customer Experience & Operations
Grid
Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions. The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics. The position offers competitive compensation and benefits including medical and retirement plans. #J-18808-Ljbffr Grid
$190k - $270k
...platform for global businesses. Powered by our unique combination of... ...by our mission and operating principles. You move fast with... ...stuff done” end-to-end. You use AI to work smarter and solve... ...intelligent automation and customer experiences that scale across regions and...OperationsTemporary workLocal areaWorldwide- ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables... ...Douglas to deploy AI agents that power personalized, deeply satisfying... ...execution, steady-state operations, and the operating system that...OperationsFull timeWork at officeLocal area
- ...Technical Program Manager OpenAI's User Operations team shepherds our customer's adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We... ...Identify and scale practical AI-powered workflows across support operations, using...OperationsWork at officeRelocation package3 days per week
- ...Technically Minded AI-Forward Customer Success ManagerWe're looking for someone... ...combines Customer Success experience with a technical /... ...identify opportunities for AI-powered scale and growth, design solutions... ...scale customer success operations through AI and...OperationsShift work
$107k - $125k
...capability is the engine that powers transformation. We are... ...needs.* Develop AI solutions and... ...delivery effectiveness and operational efficiency.* Monitor progress... ...+ years of consulting experience leading technology... ...to co-create powerful customer experiences, modern...OperationsTemporary workWork at officeLocal area$125k - $153k
...capability is the engine that powers transformation. We are... ...(data, cloud, AI).* Translate ambiguous,... ...structured delivery strategies, operating models, and execution... ...8+ years of consulting experience leading technology... ...to co-create powerful customer experiences, modern ways...OperationsTemporary workWork at officeLocal area$184.87k - $324.19k
...advance your skills, deepen your experiences, and have the flexibility... ...KPMG is currently seeking a Director, SAP IS-U -Power & Utilities for our... ...modules, including SAP CRM (Customer Relationship Management) for front-office operations and SAP EAM (Enterprise Asset...OperationsFull timeContract workH1bLocal area$185k - $250k
About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We’re a Series... ...business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the...OperationsLocal areaFlexible hours- ...Description TITLE: Associate Director, IT... ...process areas. Bringing AI & ML in ITSM process areas... ...and translate business/ operational needs and high-level technical... ..., DevOps. ~ Proven experience in deployment of ITSM... ...tools (Tableau, Power BI, etc..) ~ Experienced...OperationsFull time
- ...dedicated to trust, customer obsession, agility... ...® is the AI-first hybrid observability platform powering the next generation... ...exceptional digital experiences without compromise... ...accomplished and hands-on Director of AI Platform... ...development, and operation of highly scalable...Operations
$195.42k - $370.53k
...advance your skills, deepen your experiences, and have the flexibility... ...KPMG is currently seeking a Director, Private Equity IT M&A -Due... ...add-onacquisitions; utilize AI-powered tools to accelerate analysis... ..., cost take-out, operating modelredesign, and the implementation...OperationsH1bLocal area$232k - $348k
...science-driven approach powers pioneering research... ...deliver more precise customer experiences, enabled by new technologies... ...capability-oriented operating model, allowing... ...right time.The Senior Director, Customer Analytics &... ...Experience leveraging AI, automation, or agentic...OperationsFull timeWorldwideFlexible hours- ...Headspace is building an AI-first operating model grounded in member safety... ...business impact. As Director, AI Enablement , you will... ...build, govern, and scale AI-powered workflows, tools, and operating... ...challenge defaults, run smart experiments, and unblock teams while...OperationsContract workWork at office
$175k - $215k
...vertically integrated AI infrastructure... ...ground up, we own and operate each layer of the... ...to tokens — to power the world's most ambitious... ...career, help our customers and partners... ...Reporting to the Director of Technical Talent... ...candidate experience and consistent rigor...OperationsTemporary work$150k - $200k
...vertically integrated AI infrastructure company... ...ground up, we own and operate each layer of the stack... ...electrons to tokens — to power the world's most ambitious... ...your career, help our customers and partners advance... ...exceptional candidate experience while consistently raising...OperationsTemporary work$150k
Join our Frontier AI & Robotics team to lead the... ...mechanical assemblies, power sequencing, comms interfaces... ...Manage prototyping lab operations — oversee machine shop... ...- 7+ years of hands-on experience with robotic systems... ...to ensure exceptional customer service; and follow all...OperationsLocal area- ...LogicMonitor, the AI-first hybrid observability platform, seeks a Director of AI Platform Reliability in the San Francisco... ...teams across development and operations, and own the design of scalable, data-intensive services that power customers’ digital infrastructure. You...Operations
- Berkeley Lab invites applications for the Director of the NERSC Division, the premier DOE Office of Science... ...and dozens of projects, directing strategy, operations, and budget. You will shape the long-range roadmap, advance AI for science, strengthen cybersecurity and...OperationsWork at office
$180.2k - $225.2k
...the technology programs that power Mercury's charge card, term loan... ..., Compliance, Treasury, and Operations: setting strategy for how... ...eliminate them through automation, AI tooling, or process redesign.... ...regulated environment.Direct experience in financial services,...Operations$140k - $170k
...neutral atoms that will empower customers to achieve unprecedented... ...Manager who will oversee the operation and upgrade of existing neutral... ...or a related field.5+ years’ experience of systems engineering, quantum... ...use artificial intelligence (AI) tools to support parts of...OperationsFull timeTemporary work$180.8k - $226k
Scale AI is the data engine for the entire AI industry... ...our Engineering and Operations organizations. In this... ....Ideally you'd have:Experience: 5+ years of experience... ...compensation, subject to Board of Director approval. Your... ...stack technologies that power the world's leading...OperationsFull timeShift work- ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables... ...Douglas to deploy AI agents that power personalized, deeply... ...Define and implement the HRBP operating model, setting the foundation...OperationsFull timeWork at officeLocal areaImmediate start
$226k - $285k
...external infrastructure ecosystem that powers advanced AI systems. We work across hyperscalers,... ...cloud partners, and strategic third-party operators to turn contracted capacity into... ...Management, or Infrastructure Delivery experience.Experience leading large-scale technical...OperationsWork at officeLocal areaRelocation packageFlexible hours3 days per week$130k - $190k
...developers build solar power plants faster, safer, and... ...directly to the Chief Operating Officer, the Senior... ...does not own Terabase's customer-facing software products... ...consistent employee technology experience. Infrastructure &... ..., including AI-powered productivity tools...OperationsWork at officeRemote workHome officeFlexible hours$230k - $285k
...vertically integrated AI infrastructure... ...ground up, we own and operate each layer of the... ...to tokens — to power the world's most ambitious... ...career, help our customers and partners... ...seeking a Senior Director of Information Technology... .... ~ Direct experience leading large-...OperationsContract workTemporary work- ...transformation by building the tools and experiences that thousands of developers... ...their own products. Plaid powers the tools millions of people... ...someone to oversee internal AI use for non-coding. In this... ...with our go-to-market, operations, and technical teams to build...OperationsWork experience placementLocal area
$252.22k - $315.27k
...teams to accelerate operations, gain real-time... ...effortlessly. Brex’s AI-native automation... ...tasks for customers so they can focus... ...team also serves as power users and thought... ...Financial Reporting Director is expected to manage... ...license10+ years of experience, including significant...OperationsWork at officeRemote workWork from home$171.2k - $214k
Scale AI builds the data infrastructure that powers the world’s most advanced AI.... ...more capable.Scale operates as a two-sided marketplace... ...demand side, our customers — leading AI labs... ..., tooling, and experiences that make this... ...subject to Board of Director approval. Your...OperationsFull time- ...of Funding: Series B AI Enterprise Software (9... ...gets done through AI-powered automation. Their platform... ...improves business operations through intelligent AI... ...Partner directly with customers and executive stakeholders... ...AI-powered product experiences, including LLM-based workflows...OperationsWork at officeRelocation package
- ...EchoTwin AIEchoTwin AI is pioneering AI-driven... ...how cities are managed. Powered by a proprietary... ...management, business, and operations to drive strategy into... ...deliver results for our customers and our businessCreate... ...7+ years experience in Technical Program Management...OperationsFlexible hours
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