Director, AI-Powered Customer Experience & Operations
Grid
Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions. The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics. The position offers competitive compensation and benefits including medical and retirement plans. #J-18808-Ljbffr Grid
$216k - $240k
...About the Team OpenAI's User Operations team shepherds our customer's adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building... ...Identify and scale practical AI-powered workflows across support operations, using...OperationsWork at officeRelocation package3 days per week- ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables... ...Douglas to deploy AI agents that power personalized, deeply satisfying... ...execution, steady-state operations, and the operating system that...OperationsFull timeWork at officeLocal area
- ...and decades of clinical experience. The Healthcare Map... ...our foundation for a powerful suite of software applications... ...and Product Operations team is the execution... ...directly shape how and when customers experience new... ...Expectations of AI Use in this role (required...OperationsFor contractorsWork at officeLocal area
- About Accenture Song - Customer Technology, Commerce Accenture Song... ..., and intelligent customer experiences. We integrate commerce... ..., marketing technology, and AI-powered decisioning to transform how... ...and Agentic AI into commerce operations, we enable real‑time personalization...OperationsLive inWork at officeLocal area
$120k - $150k
Company Tread is the AI-native operating system for the $660B construction... ...building in the country. Our customers run the gamut: enterprise... ...demands it, and build the AI-powered systems and standards the... ...SaaS company Direct hands-on experience in a support queue — this...OperationsFor contractors- Ivo Inc. seeks an experienced operations leader in San Francisco to manage revenue and customer operations. The role requires 7-... ...in high-growth B2B SaaS, proven experience in renewal and expansion... ...position emphasizes the use of AI for operational enhancements and...Operations
$224k - $252k
King River Capital Group is seeking a Director of Customer Experience to lead the transformation of user support at Discord. In this role, you will define a CX strategy leveraging AI and manage a global team of CX specialists. Ideal candidates should have over 10 years...$102k - $117k
...supported audio entertainment experience for listeners -- in the car, at... ...sales organization, which operates as SiriusXM Media, leverages its... ...of high-quality features that power audio experiences for millions... ...Experience with automation and/or AI tools such as ChatGPT, Gemini,...OperationsTemporary workLocal area$105k - $115k
...Position Summary The Director, Technical Production -... ...premier entertainment experiences, rivaling professional and NCAA Power 4 Conference standards to... ...Synchronize with Facilities, Operations, Marketing, and Spirit... ...(lighting, mobile apps, AI) and data-driven fan...OperationsFull timeContract workPart timeH1bLocal area$180k - $210k
...Opportunity at Traba Traba is building the AI operating layer for the industrial supply chain.... ...point our manufacturing and logistics customers face. We used it to embed ourselves... ...and create a far better customer experience through technology. Now those same customers...OperationsTemporary workLocal areaFlexible hoursShift work- ...data analysis and empowering customers - to work every day. You will... ...unique cost intelligence and AI ROI journey. These strategic... ...engineering, tagging strategies with operations, COGS with finance, or unit... ...and long-lasting customer experience. Responsibilities:...Operations
$171.8k - $212.4k
...a collaborative, innovative, customer-focused approach. We are transforming... ...automation, data, and AI to modernize core lending... ...—with the goal of increasing operating efficiency, improving unit economics... ..., and upgrading the customer experience. Establishing an AI-first...OperationsFlexible hours$180k - $250k
...role focused on an external customer or a single product... ...supply chain, finance, and operations to understand how work gets... .... You do not need experience in geothermal, energy, power plants, drilling, or construction... ...advantage. Enable AI-enabled workflows Partner...OperationsFull timeTemporary workFor contractorsWork at officeLocal areaFlexible hours- ...Credit Karma's Member Success experience — transforming how members... ...global expert workforce operates, and how AI turns every interaction into... ...reactive support to proactive, AI-powered guidance. Design smarter... ...unified tooling, complete customer context, and the...OperationsImmediate startShift work
- ...for global businesses. Powered by our unique... ...motivated by our mission and operating principles. You move fast... ..." end-to-end. You use AI to work smarter and... ...thrives on elevating customer experience and deepening lifetime... ...We're looking for a Director, Global Growth, Lifecycle...OperationsWorldwideShift work
$132k - $163k
Hover is looking to hire a Customer Experience AI Lead to define how Hover scales customer experience through AI in San Francisco. The role involves managing an AI-powered agent team, evaluating system integrations, and improving response quality. Ideal candidates should...OperationsFull timeFlexible hours- ...infrastructure is built for the Agentic AI Era. We're the creators and... .... Our mission is to power the AI-native enterprise with... ...that helps teams provision, operate, and adapt infrastructure at... ...Program Manager to join our Customer Experience organization. This is a...OperationsRemote workWorldwideShift work
$210.6k - $263.25k
...finance teams to accelerate operations, gain real-time... ...effortlessly. Brex's AI-native automation and... ...accounting tasks for customers so they can focus on what... ...connective tissue that powers Brex's growth and operational... ...strong customer experience and risk controls?...OperationsWork at officeRemote workWork from home$192k - $239k
...vertically integrated AI infrastructure company... ...ground up, we own and operate each layer of the stack... ...electrons to tokens - to power the world's most ambitious... ...your career, help our customers and partners advance... ...stakeholder and candidate experience. Translate...OperationsTemporary workImmediate startRelocation$138.6k - $220k
About the Director, AI Enablement at Headspace Headspace is building an AI‑first operating model grounded in member safety, privacy, and... ...build, govern, and scale AI‑powered workflows, tools, and operating... ...defaults, run smart experiments, and unblock teams while staying...OperationsFull timeContract workCurrently hiringWork at officeLocal areaRemote work3 days per week- ...physical infrastructure systems that power OpenAI's next generation of AI training and inference platforms.... ...the manufacturing, deployment, and operational execution required to bring large-scale... ...include: ~7+ years of experience in technical program management, manufacturing...OperationsContract workWork at officeRelocation packageShift work
- ...creating the next generation of AI-powered systems that transform how... ...relationships with their customers. Our platform enables companies... ..., customer commitments, and operational health. Establish metrics... ...job done. Preferred Experience ~8+ years of experience in...Operations
$170k - $220k
...thoughtfully applied to solve our customers' unique challenges.... ...platform, bringing AI-enabled, software-... ...production-ready platforms. Operating at the system level,... ...product development. ~ Experience taking hardware... ...demands for computing power due to the surge of AI...OperationsContract work- ...At Bedrock, we're moving AI out of the lab and into the real... ...firmware, safety, and field operations, aligning deeply interdependent... ...'ll Bring: ~7+ years of experience as a Technical Program Manager... ..., and hardware stacks that power real-world autonomy. ~ Proven...OperationsWork at officeFlexible hours
$140k - $170k
...Shape the Future of AI At Labelbox, we're building... ...infrastructure that powers breakthrough AI models... ...Impact Environment: We operate like an early-stage startup... ...-day execution of our customer data projects. TPMs own... ...Significant experience managing operational or...OperationsFor contractorsWork at officeFlexible hoursShift work2 days per week$200k - $275k
...bring data center infrastructure and AI clusters online. You will operate in a highly ambiguous environment,... ...candidates for this role bring deep experience in the intersection of data center construction... ...of AI/GPU infrastructure, including power density, cooling, networking, and...OperationsContract workFor contractorsLocal area$160k - $200k
...members in 25+ US states. Operating through our core values of customer obsession, executional... ...record, demonstrated experience launching critical products... ...SQL, data analytics, and AI for reasoning, drive data... ...~ Proficiency using AI-powered development tools (e.g.,...OperationsWork at officeLocal areaHome officeFlexible hours$140k - $170k
...Shape the Future of AI At Labelbox, we're building... ...infrastructure that powers breakthrough AI models... ...Environment : We operate like an early-stage startup... ...-day execution of our customer data projects. The TPM... ...We're Looking For Experience running operational projects...OperationsFor contractorsWork at officeFlexible hoursShift work3 days per week$180.8k - $228k
...build the world's most advanced AI infrastructure ecosystem. The... ..., technical, strategy, and operations, interacting with teams and... ...engineering, or equivalent field. Experience managing complicated and... ...products. AI is an extremely powerful tool that must be created...OperationsContract workFor contractorsWork at office3 days per week$198k - $235.5k
...Glean is the Work AI platform that helps everyone... ...Work AI ecosystem, powering intelligent Search, an... ...to govern, scale, and customize AI across their entire... ...stack. Design the operating model and technical roadmap... ...programs. ~ Deep experience in large-scale distributed...OperationsWork at officeImmediate startHome officeFlexible hoursShift work
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