Director, AI-Powered Customer Experience & Operations
Grid
Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions. The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics. The position offers competitive compensation and benefits including medical and retirement plans. #J-18808-Ljbffr Grid
- ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables... ...Douglas to deploy AI agents that power personalized, deeply satisfying... ...execution, steady-state operations, and the operating system that...OperationsFull timeWork at officeLocal area
$94.4k - $266.3k
...About Accenture Song - Customer Technology, Commerce Accenture... ...seamless, and intelligent customer experiences. We integrate commerce... ..., marketing technology, and AI-powered decisioning to transform how... ...Agentic AI into commerce operations, we enable real-time...OperationsLive inWork at officeLocal area$216k - $240k
About the Team OpenAI's User Operations team shepherds our customer's adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building... ...Identify and scale practical AI-powered workflows across support operations, using...OperationsWork at officeRelocation package3 days per week$206.9k - $279.9k
The Amazon Music Customer eXperience Infrastructure (CXI) team delivers... ...intelligence products power music and spoken word... ...platform product strategy, AI-powered experiences, and... ...Leadership & Influence: Operate as a thought partner to Directors and VPs across Amazon...OperationsLocal areaFlexible hoursDay shift$125k - $153k
...capability is the engine that powers transformation. We are... ...(data, cloud, AI).* Translate ambiguous,... ...structured delivery strategies, operating models, and execution... ...8+ years of consulting experience leading technology... ...to co-create powerful customer experiences, modern ways...OperationsTemporary workWork at officeLocal area$163k - $237k
...end-to-end oversight of power assets being developed... ...equivalent practical experience.5 years of experience... ...finance, and legal.The AI and Infrastructure... ...possible. We empower Google customers with breakthrough... ...Networking, Data Center operations, systems research, and...OperationsWorldwide- ...Description TITLE: Associate Director, IT... ...process areas. Bringing AI & ML in ITSM process areas... ...and translate business/ operational needs and high-level technical... ..., DevOps. ~ Proven experience in deployment of ITSM... ...tools (Tableau, Power BI, etc..) ~ Experienced...OperationsFull time
$180k - $200k
...and our team is building its AI-native future.About the RoleShipping... .... Getting it to the right customers, at the right time, in the... ...frameworks, playbooks, and operating rhythms that make every release... ...deeply about the customer experience of receiving new software, not...Operations$125k - $160k
...own the end to end post-sale customer journey from onboarding and implementation... ...through long-term operation and growth.This is a... ...scale.Modern Treasury leverages AI heavily. This role is best suited... ...Engineer, or Customer SuccessStrong experience with REST APIs and...OperationsLocal area- ...over three decades of experience helping life sciences companies... ...to improve customer insights and engagement... ...Data Management, Sales Operations, Commercial Analytics,... ...visualization tools (Tableau, Power BI) are strongly... ...you're passionate about AI innovation, building commercialization...OperationsPermanent employmentWork at officeRemote workRelocationFlexible hours
$200k - $250k
...vertically integrated AI infrastructure... ...ground up, we own and operate each layer of the... ...to tokens — to power the world's most ambitious... ...career, help our customers and partners... ...to the Senior Director of IT & Security,... ...Team:10+ years of experience across IT operations...OperationsTemporary workWork at office$195.42k - $370.53k
...advance your skills, deepen your experiences, and have the flexibility... ...KPMG is currently seeking a Director, Private Equity IT M&A -Due... ...add-onacquisitions; utilize AI-powered tools to accelerate analysis... ..., cost take-out, operating modelredesign, and the implementation...OperationsH1bLocal area$232k - $348k
...science-driven approach powers pioneering research... ...deliver more precise customer experiences, enabled by new technologies... ...capability-oriented operating model, allowing... ...right time.The Senior Director, Customer Analytics &... ...Experience leveraging AI, automation, or agentic...OperationsFull timeWorldwideFlexible hours$184.87k - $324.19k
...advance your skills, deepen your experiences, and have the flexibility... ...KPMG is currently seeking a Director, SAP IS-U -Power & Utilities for our... ...modules, including SAP CRM (Customer Relationship Management) for front-office operations and SAP EAM (Enterprise Asset...OperationsContract workH1bLocal area- ...Summary The Associate Director, IT Service Desk provides... ...leadership and operational oversight for UCSF's Service... ..., and administrative customers. The Associate... ...-service, automation, AI-assisted support, shift... ...that enhance customer experience and operational efficiency...OperationsRemote workWorldwideShift work
$210.6k - $263.25k
...finance teams to accelerate operations, gain real-time... ...effortlessly. Brex’s AI-native automation and... ...accounting tasks for customers so they can focus on what... ...connective tissue that powers Brex’s growth and operational... ...strong customer experience and risk controls?How...OperationsWork at officeRemote workWork from home$175k - $215k
...vertically integrated AI infrastructure... ...ground up, we own and operate each layer of the... ...to tokens — to power the world's most ambitious... ...career, help our customers and partners... ...Reporting to the Director of Technical Talent... ...candidate experience and consistent rigor...OperationsTemporary work- ...data analysis and empowering customers - to work every day. You will... ...unique cost intelligence and AI ROI journey. These strategic... ...engineering, tagging strategies with operations, COGS with finance, or unit... ...and long-lasting customer experience. Responsibilities:...Operations
$150k - $200k
...vertically integrated AI infrastructure company... ...ground up, we own and operate each layer of the stack... ...electrons to tokens — to power the world's most ambitious... ...your career, help our customers and partners advance... ...exceptional candidate experience while consistently raising...OperationsTemporary work$150k
Join our Frontier AI & Robotics team to lead the... ...mechanical assemblies, power sequencing, comms interfaces... ...Manage prototyping lab operations — oversee machine shop... ...- 7+ years of hands-on experience with robotic systems... ...to ensure exceptional customer service; and follow all...OperationsLocal area- ...protect how people, data, and AI agents connect across email,... ...successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects... ...account team, technical support, operations and engineering teams to...OperationsFull timeTemporary workRemote workFlexible hours
$224k - $336k
...professional services operate. By combining frontier agentic AI, an enterprise-... ...staying close to our customers, and pushing each... ...it. We're hiring a Director of IT to own IT Operations... ...desk and endpoint experience every employee... ...infrastructure that powers our offices...OperationsWork at officeWorldwide$258k - $348k
...code, or iterating with AI. From idea to product, Figma... ..., we're looking for a Director of IT to lead and grow... ...critical functions: IT Operations, IT Engineering, and AI... ...work by giving them super powers through exceptional technology experiences, and this role will be at...OperationsFull timeContract workWork at officeRemote workWork from home$128k - $160k
Hover, based in New York City, is seeking a People Operations Manager to enhance employee experience and manage HR operations. In this role, you’ll oversee payroll processes, benefits enrollment, and ensure compliance in onboarding and offboarding logistics. Ideal candidates...Operations- MaintainX is the world's leading AI-powered maintenance and asset... ...management platform, serving 14,000+ customers including Duracell, Shell,... ...platform that powers search experiences across all of our... ...strategies, query semantics, or operational runbooks each time.In addition...OperationsImmediate startWorldwideFlexible hours
$140k - $170k
...neutral atoms that will empower customers to achieve unprecedented... ...Manager who will oversee the operation and upgrade of existing neutral... ...or a related field.5+ years’ experience of systems engineering, quantum... ...use artificial intelligence (AI) tools to support parts of...OperationsFull timeTemporary work$130k - $160k
...vertically integrated AI infrastructure company... ...ground up, we own and operate each layer of the stack... ...electrons to tokens — to power the world's most ambitious... ...your career, help our customers and partners advance... ...for a Manager, Candidate Experience to lead and operate the...OperationsTemporary work$180.8k - $226k
Scale AI is the data engine for the entire AI industry... ...our Engineering and Operations organizations. In this... ....Ideally you'd have:Experience: 5+ years of experience... ...compensation, subject to Board of Director approval. Your... ...stack technologies that power the world's leading...OperationsFull timeShift work$148.5k - $223.9k
...get the best candidate experience, please consider applying... ...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...TPM). We are seeking an operator with an engineering... ..., we’ll bring the power of Agentforce to organizations...OperationsFull timeLive inCurrently hiringRemote workDay shift- ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables... ...Douglas to deploy AI agents that power personalized, deeply... ...Define and implement the HRBP operating model, setting the foundation...OperationsFull timeWork at officeLocal areaImmediate start
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