Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, AI-Powered Customer Experience & Operations

Grid

Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions. The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics. The position offers competitive compensation and benefits including medical and retirement plans. #J-18808-Ljbffr Grid

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Director, AI-Powered Customer Experience & Operations in Emeryville, CA vacancy
  • $216k - $240k

     ...About the Team OpenAI's User Operations team shepherds our customer's adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building...  ...Identify and scale practical AI-powered workflows across support operations, using... 
    Operations
    Work at office
    Relocation package
    3 days per week

    OpenAI

    San Francisco, CA
    4 days ago
  •  ...is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables...  ...Douglas to deploy AI agents that power personalized, deeply satisfying...  ...execution, steady-state operations, and the operating system that... 
    Operations
    Full time
    Work at office
    Local area

    Decagon

    San Francisco, CA
    22 hours ago
  •  ...and decades of clinical experience. The Healthcare Map...  ...our foundation for a powerful suite of software applications...  ...and Product Operations team is the execution...  ...directly shape how and when customers experience new...  ...Expectations of AI Use in this role (required... 
    Operations
    For contractors
    Work at office
    Local area

    Komodo Health

    San Francisco, CA
    3 days ago
  • About Accenture Song - Customer Technology, Commerce Accenture Song...  ..., and intelligent customer experiences. We integrate commerce...  ..., marketing technology, and AI-powered decisioning to transform how...  ...and Agentic AI into commerce operations, we enable real‑time personalization... 
    Operations
    Live in
    Work at office
    Local area

    Accenture

    San Francisco, CA
    1 day ago
  • $120k - $150k

    Company Tread is the AI-native operating system for the $660B construction...  ...building in the country. Our customers run the gamut: enterprise...  ...demands it, and build the AI-powered systems and standards the...  ...SaaS company Direct hands-on experience in a support queue — this... 
    Operations
    For contractors

    Tread

    San Francisco, CA
    1 day ago
  • Ivo Inc. seeks an experienced operations leader in San Francisco to manage revenue and customer operations. The role requires 7-...  ...in high-growth B2B SaaS, proven experience in renewal and expansion...  ...position emphasizes the use of AI for operational enhancements and... 
    Operations

    Ivo Inc.

    San Francisco, CA
    2 days ago
  • $224k - $252k

    King River Capital Group is seeking a Director of Customer Experience to lead the transformation of user support at Discord. In this role, you will define a CX strategy leveraging AI and manage a global team of CX specialists. Ideal candidates should have over 10 years... 

    King River Capital Group

    San Francisco, CA
    3 days ago
  • $102k - $117k

     ...supported audio entertainment experience for listeners -- in the car, at...  ...sales organization, which operates as SiriusXM Media, leverages its...  ...of high-quality features that power audio experiences for millions...  ...Experience with automation and/or AI tools such as ChatGPT, Gemini,... 
    Operations
    Temporary work
    Local area

    Sirius XM Radio Inc

    Oakland, CA
    22 hours ago
  • $105k - $115k

     ...Position Summary The Director, Technical Production -...  ...premier entertainment experiences, rivaling professional and NCAA Power 4 Conference standards to...  ...Synchronize with Facilities, Operations, Marketing, and Spirit...  ...(lighting, mobile apps, AI) and data-driven fan... 
    Operations
    Full time
    Contract work
    Part time
    H1b
    Local area

    University of California Berkeley

    Berkeley, CA
    3 days ago
  • $180k - $210k

     ...Opportunity at Traba Traba is building the AI operating layer for the industrial supply chain....  ...point our manufacturing and logistics customers face. We used it to embed ourselves...  ...and create a far better customer experience through technology. Now those same customers... 
    Operations
    Temporary work
    Local area
    Flexible hours
    Shift work

    Traba

    San Francisco, CA
    1 day ago
  •  ...data analysis and empowering customers - to work every day. You will...  ...unique cost intelligence and AI ROI journey. These strategic...  ...engineering, tagging strategies with operations, COGS with finance, or unit...  ...and long-lasting customer experience. Responsibilities:... 
    Operations

    CloudZero

    San Francisco, CA
    4 days ago
  • $171.8k - $212.4k

     ...a collaborative, innovative, customer-focused approach. We are transforming...  ...automation, data, and AI to modernize core lending...  ...—with the goal of increasing operating efficiency, improving unit economics...  ..., and upgrading the customer experience. Establishing an AI-first... 
    Operations
    Flexible hours

    Mulligan Funding, LLC

    San Francisco, CA
    2 days ago
  • $180k - $250k

     ...role focused on an external customer or a single product...  ...supply chain, finance, and operations to understand how work gets...  .... You do not need experience in geothermal, energy, power plants, drilling, or construction...  ...advantage. Enable AI-enabled workflows Partner... 
    Operations
    Full time
    Temporary work
    For contractors
    Work at office
    Local area
    Flexible hours

    Fervo Energy

    Oakland, CA
    2 days ago
  •  ...Credit Karma's Member Success experience — transforming how members...  ...global expert workforce operates, and how AI turns every interaction into...  ...reactive support to proactive, AI-powered guidance. Design smarter...  ...unified tooling, complete customer context, and the... 
    Operations
    Immediate start
    Shift work

    Intuit

    Oakland, CA
    4 days ago
  •  ...for global businesses. Powered by our unique...  ...motivated by our mission and operating principles. You move fast...  ..." end-to-end. You use AI to work smarter and...  ...thrives on elevating customer experience and deepening lifetime...  ...We're looking for a Director, Global Growth, Lifecycle... 
    Operations
    Worldwide
    Shift work

    Airwallex

    San Francisco, CA
    3 days ago
  • $132k - $163k

    Hover is looking to hire a Customer Experience AI Lead to define how Hover scales customer experience through AI in San Francisco. The role involves managing an AI-powered agent team, evaluating system integrations, and improving response quality. Ideal candidates should... 
    Operations
    Full time
    Flexible hours

    Menlo Ventures

    San Francisco, CA
    4 days ago
  •  ...infrastructure is built for the Agentic AI Era. We're the creators and...  .... Our mission is to power the AI-native enterprise with...  ...that helps teams provision, operate, and adapt infrastructure at...  ...Program Manager to join our Customer Experience organization. This is a... 
    Operations
    Remote work
    Worldwide
    Shift work

    Upbound

    San Francisco, CA
    25 days ago
  • $210.6k - $263.25k

     ...finance teams to accelerate operations, gain real-time...  ...effortlessly. Brex's AI-native automation and...  ...accounting tasks for customers so they can focus on what...  ...connective tissue that powers Brex's growth and operational...  ...strong customer experience and risk controls?... 
    Operations
    Work at office
    Remote work
    Work from home

    Brex

    San Francisco, CA
    3 days ago
  • $192k - $239k

     ...vertically integrated AI infrastructure company...  ...ground up, we own and operate each layer of the stack...  ...electrons to tokens - to power the world's most ambitious...  ...your career, help our customers and partners advance...  ...stakeholder and candidate experience. Translate... 
    Operations
    Temporary work
    Immediate start
    Relocation

    Crusoe

    San Francisco, CA
    22 hours ago
  • $138.6k - $220k

    About the Director, AI Enablement at Headspace Headspace is building an AI‑first operating model grounded in member safety, privacy, and...  ...build, govern, and scale AI‑powered workflows, tools, and operating...  ...defaults, run smart experiments, and unblock teams while staying... 
    Operations
    Full time
    Contract work
    Currently hiring
    Work at office
    Local area
    Remote work
    3 days per week

    Transformcap

    San Francisco, CA
    4 days ago
  •  ...physical infrastructure systems that power OpenAI's next generation of AI training and inference platforms....  ...the manufacturing, deployment, and operational execution required to bring large-scale...  ...include: ~7+ years of experience in technical program management, manufacturing... 
    Operations
    Contract work
    Work at office
    Relocation package
    Shift work

    OpenAI

    San Francisco, CA
    4 days ago
  •  ...creating the next generation of AI-powered systems that transform how...  ...relationships with their customers. Our platform enables companies...  ..., customer commitments, and operational health. Establish metrics...  ...job done. Preferred Experience ~8+ years of experience in... 
    Operations

    Zingly.ai

    San Francisco, CA
    22 hours ago
  • $170k - $220k

     ...thoughtfully applied to solve our customers' unique challenges....  ...platform, bringing AI-enabled, software-...  ...production-ready platforms. Operating at the system level,...  ...product development. ~ Experience taking hardware...  ...demands for computing power due to the surge of AI... 
    Operations
    Contract work

    Bright Machines

    San Francisco, CA
    4 days ago
  •  ...At Bedrock, we're moving AI out of the lab and into the real...  ...firmware, safety, and field operations, aligning deeply interdependent...  ...'ll Bring: ~7+ years of experience as a Technical Program Manager...  ..., and hardware stacks that power real-world autonomy. ~ Proven... 
    Operations
    Work at office
    Flexible hours

    Bedrock Robotics

    San Francisco, CA
    3 days ago
  • $140k - $170k

     ...Shape the Future of AI At Labelbox, we're building...  ...infrastructure that powers breakthrough AI models...  ...Impact Environment: We operate like an early-stage startup...  ...-day execution of our customer data projects. TPMs own...  ...Significant experience managing operational or... 
    Operations
    For contractors
    Work at office
    Flexible hours
    Shift work
    2 days per week

    Labelbox

    San Francisco, CA
    3 days ago
  • $200k - $275k

     ...bring data center infrastructure and AI clusters online. You will operate in a highly ambiguous environment,...  ...candidates for this role bring deep experience in the intersection of data center construction...  ...of AI/GPU infrastructure, including power density, cooling, networking, and... 
    Operations
    Contract work
    For contractors
    Local area

    Fluidstack

    San Francisco, CA
    4 days ago
  • $160k - $200k

     ...members in 25+ US states. Operating through our core values of customer obsession, executional...  ...record, demonstrated experience launching critical products...  ...SQL, data analytics, and AI for reasoning, drive data...  ...~ Proficiency using AI-powered development tools (e.g.,... 
    Operations
    Work at office
    Local area
    Home office
    Flexible hours

    HighNote

    San Francisco, CA
    22 hours ago
  • $140k - $170k

     ...Shape the Future of AI At Labelbox, we're building...  ...infrastructure that powers breakthrough AI models...  ...Environment : We operate like an early-stage startup...  ...-day execution of our customer data projects. The TPM...  ...We're Looking For Experience running operational projects... 
    Operations
    For contractors
    Work at office
    Flexible hours
    Shift work
    3 days per week

    Labelbox

    San Francisco, CA
    2 days ago
  • $180.8k - $228k

     ...build the world's most advanced AI infrastructure ecosystem. The...  ..., technical, strategy, and operations, interacting with teams and...  ...engineering, or equivalent field. Experience managing complicated and...  ...products. AI is an extremely powerful tool that must be created... 
    Operations
    Contract work
    For contractors
    Work at office
    3 days per week

    OpenAI

    San Francisco, CA
    22 hours ago
  • $198k - $235.5k

     ...Glean is the Work AI platform that helps everyone...  ...Work AI ecosystem, powering intelligent Search, an...  ...to govern, scale, and customize AI across their entire...  ...stack. Design the operating model and technical roadmap...  ...programs. ~ Deep experience in large-scale distributed... 
    Operations
    Work at office
    Immediate start
    Home office
    Flexible hours
    Shift work

    Glean.info

    San Francisco, CA
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, AI-Powered Customer Experience & Operations. Be the first to apply!