Technical Customer Success Manager

Technically Minded AI-Forward Customer Success ManagerWe're looking for someone who combines Customer Success experience with a technical / Solutions Engineering mindset. You know how to manage customer relationships, understand their goals, and drive adoption and value.At the same time, you're technical and hands-on — comfortable getting your hands dirty configuring solutions, building workflows, working with integrations and APIs, and figuring things out yourself rather than always handing them off to R&D.We don't need you to have years and years of experience or check every box. We care about technical curiosity, problem-solving, customer instincts, ownership, and a passion for AI, building, and learning fast.We're looking for a technically minded, AI-forward Customer Success Manager to help customers build AI-first customer programs and maximize value from the Base platform through a combination of strategic guidance, workflow design, platform configuration, and hands-on solution delivery.This role sits at the intersection of Customer Success, Solutions Consulting, and implementation. You'll help customers identify opportunities for AI-powered scale and growth, design solutions, launch new use cases, and continuously expand the value they receive from the platform.What You'll DoCustomer Success & SolutionsManage a portfolio of customer accountsUnderstand customer goals, workflows, and business objectivesDrive adoption, value realization, and long-term customer successIdentify opportunities to improve customer outcomes through new AI insights, Agents, workflows, modules, and use casesAct as a trusted advisor and partner to customer stakeholdersTrain and enable customers on platform capabilities and best practicesInnovate and help companies create GOAT-level customer programs and experiences.Solution Design & ImplementationDesign customer experiences and programs with our vibe-coding studio and agentic /standard workflows and automations within the platformIndependently lead basic integrations, smaller implementations, module launches, and expansion projectsPartner with onboarding resources on larger or more complex deployments, and with R&D teams when advanced technical support is requiredScalable Customer OperationsLeverage AI tools and automation to increase productivity and customer impactIdentify Customer Success Qualified Leads (CSQLs) and expansion opportunitiesSurface customer feedback, product gaps, and emerging use cases to internal teamsContribute ideas that help scale customer success operations through AI and automationWhat We're Looking For3+ years of experience in Technical Customer Success, Solutions Consulting, Professional Services, Solutions Engineering, Technical Account Management, or similar customer-facing roles in tech companies.A blend of technical expertise (integrations, CRM implementation, software configuration) and project management skillsStrong consultative problem-solving skills and the ability to translate customer goals into practical solutionsStrong communication skills and confidence working directly with customersComfortable operating independently in a fast-moving environmentCurious, proactive, and eager to learn new technologies and use casesExperience with customer marketing, advocacy, community, scaled/digital CS program, or RevOps/CSOps - a plus!LocationUS-basedMinimal travel requiredAbout Base.aiBase is an AI Customer Engagement platform that helps B2B companies create a Customer-led Growth (CLG) framework through AI-powered lifecycle experiences and customer activation. By providing AI-driven journey tracking, automation, insights, and personalized journeys, our platform helps companies focus on their customer base and the best next action for each customer, while attributing growth to strategic customer activations. Trusted by leading global companies, including Broadcom, Adobe, SAP, NiCE, Okta, Fortinet, and 150+ others, Base helps companies shift from broken customer experiences to holistic lifecycle engagement that directly drives revenue growth.We move fast, leverage AI across every aspect of our work, and are customer - obsessed as we continue building a product that helps our customers grow better with CLG, generate value daily, and save time.