Application Operations Analyst

Application Operations Analyst


SmartMeter Operations + Billing Data Support Analyst


Location: Oakland, CA


your USC, GC, F1 or H4 candidates (no H1B and OPT will be a 2nd choice)


Interview process: 1 video then an onsite interview


Oil/gas/electricity industry exp is required


Please don't post this role online anywhere as we don't have the authority to do so

This is a utility-domain application operations/support role focused on SmartMeter systems and Meter-to-Cash billing operations .


The person is NOT a developer or architect - they are more of a:


Application Operations Analyst
Production Support / Application Support Engineer
Data + SQL troubleshooting specialist
Utility SmartMeter operations analyst


They will maintain and troubleshoot SmartMeter applications, debug data issues, monitor billing-related processing jobs, and support Linux/Oracle-based infrastructure.


specifically wants someone who understands energy utility systems , especially SmartMeter ecosystems - ideally Itron UIQ or similar AMI platforms.

candidate has ANY SmartMeter experience , especially:

• Itron
• Meter to Cash
• AMI Operations

The HM may flex level/salary - even Senior.

A. SUMMARY


The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a more senior Application Operations Analyst. Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of well-defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst. Escalates to more experienced resources on unusual or more difficult problems. Fields a broader range of assignments and may be asked to develop solutions. Individuals may begin to be responsible for scoping work. Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.

Per the HM, if we find someone with SmartMeter experience in general, or specifically Itron UIQ application experience HM would consider a Career or Senior role / compensation if appropriate.

B. JOB DUTIES


1. Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.


2. Diagnoses, isolates and corrects data and performance faults in the systems involved.


3. Prepares and obtains approval of system and development documentation.


4. Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.


5. Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.


6. Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.


7. Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.


8. Executes quality control tasks as directed.


9. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.


10. Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data


11. Develops conversion and implementation plans.


12. Assist in the definition, development, and documentation of SmartMeter systems' business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.


13. Proposes enhancements to procedures, processes and tools based on experiences with current methods.


14. Provide timely, professional, straight forward (non-technical) communications


15. May also interact with suppliers and contractors when warranted.

C. KNOWLEDGE/ABILITIES


Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases.


Has excellent written and verbal communications skills.


Is able to work and communicate across multiple departments.


Has excellent analytical, problem-solving and technical troubleshooting skills


Is able to work independently and as part of a team.

D. REQUIREMENTS


BA/BS in Computer Science, Business, or equivalent experience;


5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience. Experience with design and deployment of large scale and complex infrastructure-application systems.

Here is an Updated Submission Format

1. Full Legal Name:
2. First Name:
3. Last Name:
4. Contact No (Cell):
5. Email ID:
6. Current Location (CITY/STATE):
7. Willing to work Onsite/Hybrid/Remote (If hybrid, how many days onsite?):
8. Visa Status:
9. Currently on Project? (Include End Date for most recent role):
10. Currently Interviewing, if Yes (Any interviews in the last stage or expecting any offer in a day or two?):
11. Availability to start a project (Check Notice Period):
12. Reason for leaving last three roles:
13. Have you verbally validated Education/Certifications (Yes/No):
14. Best Way to Contact Candidate (Email, Phone, Text):
15. DOB Month/Day (not year):
16. LinkedIn:
17. Communication Skills (Scale of 1-10):
18. Rate per Hour:
19. If previously employed at the end client, most recent Manager's Name:
20. Recruiter Write Up (in YOUR OWN WORDS);