Service Manager

An established commercial refrigeration service company is seeking an experienced Service Manager to lead service operations, support a team of field technicians, and serve as a key operational partner to ownership as the company continues to grow.
This role is ideal for someone who rose through the ranks as a technician and understands both the technical and operational aspects of refrigeration service. The owner currently fills this role and is seeking a trusted professional to take ownership of day-to-day service operations, allowing him to focus on other areas of the business.

The company performs 100% service work, specializing primarily in commercial refrigeration (approximately 80%) with additional HVAC service (20%). They do not perform any hot side work, allowing the team to stay focused on refrigeration and HVAC systems.

This is an excellent opportunity for a seasoned refrigeration professional who enjoys leading a team while remaining connected to the technical side of the business.

About the Company

This company has proudly served the Austin area for over 40 years, building a strong reputation for integrity, reliability, and high-quality service.

They specialize in servicing and maintaining commercial refrigeration equipment for restaurants and commercial facilities. Their technicians regularly troubleshoot and repair both modern and older refrigeration systems, helping customers minimize downtime and keep critical equipment operating.

Services include:

• Commercial refrigeration equipment repair
• Walk-in cooler/freezer repair
• Ice machine repair and installation
• System Design and Implementation
• Equipment replacement and installation
• Preventative maintenance programs designed to extend equipment life and improve reliability

The company works closely with leading manufacturers to stay current with evolving refrigeration technology while continuing to support long-standing customers throughout the region.

About the Role

The Service Manager will oversee daily service operations, provide technical leadership to technicians, and maintain strong relationships with customers.

This is a hands-on leadership role that combines operational coordination with field support. The position involves a mix of office and field responsibilities, with roughly half of the time spent managing service operations, scheduling, and customer communication, and the other half spent supporting technicians and visiting job sites when needed.

Because the company provides critical service support to commercial customers, this role also carries 24/7 on-call responsibility to assist technicians or respond to urgent customer needs when issues arise.

Key Responsibilities

• Manage day-to-day service operations and technician scheduling
• Provide technical support and troubleshooting assistance to field technicians
• Support Technicians via phone and visit job sites and customers to ensure service quality and resolve issues where needed
• Maintain strong customer relationships and address service concerns
• Prepare and manage service-related quotes and proposals, working directly with customers to diagnose needs, scope work, and provide effective solutions
• Assist technicians with complex refrigeration and HVAC diagnostics
• Ensure service work is completed safely and efficiently
• Support technician development and maintain a positive team culture
• Communicate with ownership regarding operational improvements and service performance

Ideal Candidate Background

• Minimum 15 years of experience in commercial refrigeration, including hands-on technician experience and strong diagnostic and troubleshooting expertise
• 3-5+ years of experience as a Service Manager or similar leadership role
• Strong understanding of service operations, scheduling, and technician coordination
• Experience working directly with commercial customers and managing service relationships
• Strong communication and leadership skills
• Ability to balance operational coordination with field support

Highly Valued Experience

• Experience with Electrofreeze ice cream/shake machines
• Experience servicing older refrigeration systems
• Experience managing or mentoring technicians in a service environment

Personality & Culture Fit

The company takes pride in maintaining a respectful and collaborative work environment.

The ideal candidate will be:

• Honest and transparent
• Kind and respectful toward coworkers and customers
• Accountable and willing to own mistakes
• Technically strong but team-oriented
• A supportive leader who helps technicians succeed

The company maintains a strong "no-ego" culture where teamwork, accountability, and respect are highly valued.