Desktop Support Technician

Reports To: Director of Information Technology Services Opening Date: 09/11/2026 General Summary Provide workstation and on-call IT support services for the College community. Essential Job Functions Provide hands-on and remote-controlled workstation support services Manage hardware and software procurement, deployment and disposal Resolve calls in the call tracking system; assume primary responsibility for client workstation support Manage print server queues and network printers Provide on-call support as needed Record all support activities for tracking and monitoring purposes Participate in ITS planning functions Work with Support Center analysts and senior technicians to understand workstation support needs Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients Must be able to work flexible hours Other duties as assigned Knowledge, Skills, and Abilities Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop). Exceptional interpersonal, analytical and organizational skills Familiarity with DOS/Windows and Lotus SmartSuite application software Ability to translate technical terms into non-technical language Ability to ascertain the criticality of incoming requests and prioritize Understanding of word processing, spreadsheets, and terminal products to properly diagnose problems Knowledge of computer terms and acronyms and the ability to learn new processes and procedures Proficiency in audiovisual equipment. EDUCATION AND EXPERIENCE Associates degree in Computer Science or related field from an accredited college or university Minimum three (3) years of experience in computer support Paine College is an Equal Opportunity, Aff.. #J-18808-Ljbffr Paine