Commercial HVAC Parts - Inside Sales I

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

The Parts Inside Sales Representative I is responsible for supporting the sale of HVAC replacement parts and aftermarket products by providing exceptional customer service, processing orders, assisting customers with parts identification and selection. This position works closely with service technicians, contractors, facility personnel, manufacturers, and internal teams to ensure accurate and timely delivery of parts solutions. The Parts Inside Sales Representative I is customer-focused, detail-oriented, and interested in developing technical knowledge of commercial HVAC equipment and components.

Key Responsibilities:

• Assist customers, service technicians, and contractors with HVAC parts inquiries, pricing, availability, and order placement.
• Identify replacement parts using equipment model numbers, serial numbers, manufacturer documentation, and parts catalogs.
• Prepare quotes and process parts orders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams to obtain pricing and availability information.
• Maintain accurate customer, order, and inventory records within the ERP system.
• Assist with order tracking, shipment status updates, and customer communication.
• Develop knowledge of HVAC equipment, replacement parts, and manufacturer product offerings.

Qualifications:

• High school diploma or equivalent required; Associate’s degree in Business, HVAC Technology, or related field preferred.
• 1-3 years of experience in customer service, inside sales, HVAC, distribution, warehouse operations, or related fields preferred.
• Basic understanding of HVAC equipment and replacement parts preferred.
• Proficiency with Microsoft Office applications and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities in fast-paced environment.
• Ability to interpret equipment model and serial number information.

Preferred Attributes:

• Strong attention to detail and accuracy.
• Customer-focused with a professional and responsive approach.
• Interest in HVAC systems and technical product knowledge.
• Strong problem-solving and troubleshooting abilities.
• Team-oriented mindset and willingness to support service and operations teams.

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.