IT Support Specialist

Job Title: Service Desk Personnel Location: Nashville, TN 37243 ( On-Site ) Duration: 12 Months Contract Work Schedule: 8:00 AM – 4:30 PM CST Pay Rate : $28 on W2

Position Overview We are seeking a local Service Desk Personnel to join our team on-site in Nashville, TN. This role involves providing frontline IT call center support, managing tickets, resolving hardware/software issues, and performing hands-on technical deployments. Key Responsibilities Call Center & Customer Service: Handle high-volume inbound IT support calls (up to 30 calls/day) with excellent customer service and communication skills. Active Directory Management: Perform password resets, account unlocks, OU navigation, and attribute lookups across different OUs. Hardware & Deployment: Support, configure, and physically deploy IT hardware. Must be able to lift up to 50 lbs . iOS Mobile Device Management: Assist with setup, support, deployment, backup/restore, iTunes resets, and network troubleshooting for iPhones and iPads. Network & App Troubleshooting: Diagnose issues related to internal/external networks, VPN, LTE, Wi-Fi, browser-based, and installed applications. Printer Administration: Manage and troubleshoot local and server print queues. Remote Support & Video Conferencing: Utilize MSRA, RDP, Teams, and WebEx to resolve remote user issues and support video conferencing solutions (Cisco WebEx, MS Teams, Cisco Presence). Ticketing Systems: Log, assign, track, and resolve tickets in ServiceNow . Basic Qualifications Experience: Prior experience working in an IT Call Center / Helpdesk environment. Ticketing: Hands-on experience with ServiceNow or similar ITSM tools. Technical Skills: Active Directory, iOS support, printer queues, basic networking (VPN, Wi-Fi), and remote desktop tools (RDP/MSRA).