IT Support Specialist I
Pride Global
Job Description
Job Description
Our client, a leading technology and ridesharing company, is looking to hire an IT Support Specialist in Nashville, TN (onsite) .
Duration: 6 Months plus
Pay Range: $19.55/hr - $35.48/hr on W2 (DOE)
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
- Assist with AV setup for internal meetings and events
- Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
- Okta, Google, and software service administration
- Deploy and support software to end-users
- Respond to support requests at the IT Helpdesk both in person and via our ticketing system
- Managing inventory for hardware and software
- Know and work with your points of escalation to improve the End User experience
- Improving and updating our internal and user facing Kbase Requirements
- A positive, service-oriented attitude with a customer obsession mindset
- 2-3+ years of experience in IT support roles
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
- AV support experience
- Experience with administration of Apple computer products using enterprise management tools
- Knowledge and hands-on experience managing Windows laptops and desktops
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
- Strong macOS hardware and software troubleshooting experience
- Solid critical thinking and problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
#LI-SK1
Vacancy posted 3 days ago
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