IT Specialist

IT Specialist, Mobility Technology Analyst (On-Site: Nashville, TN)

Optomi, in partnership with a leading organization, is seeking an IT Specialist – Mobility Technology Analyst to support its enterprise mobility environment of more than 11,000 mobile devices. This role will focus on mobile device and service management, usage audits, reporting and analysis, and coordination of technology initiatives. The ideal candidate is organized, proactive, and comfortable independently investigating issues, managing competing priorities, and collaborating across technical teams to drive assignments through completion.

What the Right Candidate Will Enjoy!

• The opportunity to support a large-scale enterprise mobility environment!
• A balance of planned project work and day-to-day operational requests!
• Exposure to mobile device management, reporting tools, and emerging technologies!
• Opportunities to coordinate initiatives and take ownership of assignments from start to finish!
• A collaborative team environment working at the intersection of healthcare and technology!

Experience of the Right Candidate:

• Strong Microsoft Excel skills, including experience creating and analyzing pivot tables.
• Experience supporting mobile devices, enterprise mobility, or mobile device management (MDM) environments preferred.
• Basic familiarity with Microsoft Intune for device enrollment and management preferred.
• Experience with Tableau or other business intelligence and reporting tools is a plus.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to independently research unfamiliar technologies, investigate issues, and determine appropriate next steps.
• Demonstrated ability to coordinate tasks across multiple departments and technical teams.
• Healthcare IT experience is a plus but is not required.
• Ability to work on-site in Nashville, TN, five days per week.

Key Responsibilities:

• Support enterprise mobility technologies, including cell phones, tablets, hotspots, Cradlepoints, paging devices, and push-to-talk solutions.
• Conduct device and service usage audits to identify opportunities to cancel, replace, trade in, or optimize underutilized services.
• Manage a combination of planned project initiatives and unplanned operational requests.
• Coordinate smaller projects and technology initiatives that do not have a dedicated Project Manager.
• Collaborate with departments, technical teams, and mobility subject-matter experts to resolve issues and ensure assignments are completed.
• Maintain, analyze, and report on device and service data using Excel, including pivot tables.
• Assist with mobile device enrollment and management through Microsoft Intune.
• Support reporting and data analysis using Tableau and other business intelligence tools.
• Research unfamiliar technologies, assess issues, and independently determine appropriate solutions or next steps.
• Assist with mobility-related initiatives, implementations, and go-live activities as needed.