Strategic Customer Development Manager, West Coast (REMOTE)

Overview Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. USP values scientific excellence driven by fairness, integrity, and global collaboration, demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. USP is committed to inclusive scientific collaboration and to equitable access to mentorship, professional development, and leadership opportunities. We are an equal employment opportunity employer (EEOE) and provide reasonable accommodations to individuals with disabilities to create an inclusive and collaborative work environment. The Account Manager role is a remote, non-supervisory position responsible for leading the execution of the commercial strategy for USP standards and materials in a West Coast United States territory, driving revenue growth, expanding market presence, and increasing USP’s impact across the pharmaceutical industry. The position is based on the West Coast (Los Angeles preferred). This role requires 60% domestic travel. Responsibilities Achieve revenues and units growth targets for the assigned territory and accounts. Develop and execute plans to protect and grow revenues at existing accounts and drive new customer acquisition. Manage sales activities in Salesforce CRM. Collaborate with internal functions (Marketing, Inside Sales, Science team, Regulatory, Technical, Customer Service) to support revenue growth initiatives. Identify and influence key decision makers in the buying process toward USP products and services. Follow up on sales-qualified leads and identify opportunities to position USP as a leader in pharmaceutical standards. Lead creation and execution of account plans for long-term growth and address key quality challenges faced by developers and manufacturers of pharmaceutical drugs. Build and maintain strong customer relationships and expand the network within the pharmaceutical industry community. Customer Engagement Cultivate relationships at all levels, positioning USP as a trusted advisor to pharmaceutical developers and manufacturers. Partner with customers to understand and address quality challenges in drug development and manufacturing. Collaborate with Scientific Affairs, Science, and Marketing to deliver seamless customer experiences and organize customer events. Represent USP at industry trade shows, conferences, and professional forums to increase visibility. Data-Driven Insights & Sales Intelligence Utilize Salesforce CRM and data analytics to track sales performance and inform actions. Analyze territory data to identify revenue opportunities and provide strategic business reviews. Gather market and customer feedback and provide actionable recommendations to Global Marketing and Strategy teams. Qualifications Who USP is looking for A candidate with a demonstrated understanding of our mission and commitment to excellence through inclusive and equitable behaviors, plus the following competencies and experience: Bachelor's degree in a life sciences discipline (preferably analytical chemistry or chemistry) with a minimum of 5 years in the life sciences industry. At least 3 years of account management experience in the life sciences industry with a track record of meeting sales targets. Proven experience selling to pharma and biopharma accounts (PD labs and QC labs target functions). Familiarity with pharmaceutical drugs manufacturing, Quality Assurance, Quality Control, and clinical development processes. Strong problem-solving skills with a customer-centric approach. Bias to action and results-driven with a history of successful outcomes. Excellent interpersonal, presentation, and written communication skills; strong relationship-building abilities. Strong time management, multitasking, and organizational skills; accountability and ownership of work. Proficiency with Microsoft Office, data analytics tools (e.g., Tableau), and CRM (e.g., Salesforce). Ability to work well with diverse employees and customers in a cooperative and friendly manner. Additional Preferences Master’s degree (MBA preferred) in business or science; pharmaceutical sciences and business training highly desired. Ability to gain customer confidence and build long-term relationships. Strong listening skills and the ability to respond with creative solutions. Team-oriented, self-motivated, with strong interpersonal skills in a collaborative environment. Strong project management and communication skills; experience with regulatory, quality assurance, or GMP background. Existing relationships with decision-makers in pharmaceutical markets preferred (manufacturers, trade associations, retailers). Compensation & Benefits Compensation: Base salary range USD 99,000.00 – 127,500.00 annually. Target annual bonus varies by level. Individual compensation packages are based on experience and other job-related factors. USP provides company-paid time off and comprehensive healthcare options, with retirement savings to protect personal and financial well-being. Equal Opportunity USP is an equal opportunity employer and provides accommodations in accordance with applicable laws. For more information on applicant rights, review the Know Your Rights poster from the Department of Labor. Job Details Job Category: Sales & Marketing • Job Type: Full-Time #J-18808-Ljbffr US Pharmacopeia