Lead Tasting Room Representative

Select how often (in days) to receive an alert: We’re a family-owned company with a 90+ year legacy, that’s consistently recognized as a Glassdoor “Best Places to Work.” GALLO’s sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfoliohere . View our Corporate Values and Mission Statement here. A Taste of What You'll Do Step into a lead role where hospitality, sales, and wine education come together to create an exceptional guest experience. As a Tasting Room Representative Lead, you’ll help bring the brand to life by delivering engaging and memorable wine tastings while supporting daily operations and driving sales performance. You’ll serve as a trusted resource for guests, sharing knowledge of winemaking, winegrowing, and vintages while building lasting relationships that inspire loyalty and connection. In this role, you’ll take ownership of the tasting room environment, ensuring it is welcoming, well-organized, and aligned with brand standards. You’ll guide guests through tastings, promote Wine Club memberships, and contribute to a high-energy, team-focused atmosphere. Your ability to balance service excellence with operational responsibilities will help create a seamless experience for every visitor. As a lead, you’ll also support and coach team members, helping elevate service delivery and wine knowledge across the team. You’ll step in to make decisions when needed, assist with training, and represent the tasting room at events both on and off site. This is an opportunity to grow your leadership skills while delivering best-in-class service and shaping memorable guest experiences. Why Orin Swift? Since opening our doors in 2013, we’ve been inviting wine enthusiasts—both old friends and new—to experience our unique approach to winemaking. Now, a decade later, we’ve expanded and reimagined our wine tasting experiences, transforming the historic downtown St. Helena bank building into a space that embodies the spirit of Orin Swift. Every detail, from the raw, industrial-inspired design to our thoughtfully curated tasting options, reflects our commitment to artistry and innovation. What You'll Need High school diploma or State-issued equivalency certificate, plus 6 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing or teaching and educating others experience reflecting increasing levels of responsibility; OR Bachelor’s degree plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing or teaching and educating others experience reflecting increasing levels of responsibility. Required to be 21 years of age or older. Required to work weekends and a flexible schedule as needed. Required to engage in frequent walking and standing. Experienced in reading and comprehending simple instructions, correspondence, and memos. Experienced in writing simple correspondence and procedures. Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals. Lift and move product weighing up to 50 pounds. Experience executing tasks that required attention to detail and accuracy. Experience executing tasks or job functions that require good organizational skills and engaging in functions using own initiative. Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description. Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description. How You'll Stand Out Possession of CSW, Certified Sommelier or WSET Advanced Certifications. Knowledge of wine and wine production. Skilled in personal selling, time management, and public speaking. Experience training and leading others. We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview. The Fine Print The Company does not sponsor for employment-based visas for this position now or in the future. Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable. This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance. It is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days. Gallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics. Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions). We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at View phone number on click.appcast.io. Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required. #J-18808-Ljbffr E. & J. Gallo Winery