Telecommunication Representative

Job Description and Duties Under the general supervision of an IT Supervisor II, the incumbent serves as a Telecommunications Support Analyst supporting business operations in the Marysville District Office and surrounding areas. The incumbent is responsible for installing, maintaining and troubleshooting telecommunications equipment, including phone systems, Internet and cable networks, and other communication systems. The role requires technical expertise and good communication skills for interacting with customers and colleagues. Maintain and update telecommunication systems, including network infrastructure and peripherals. Document technical configurations and equipment inventory. Provide training to clients and end-users on the use of telecommunication equipment and software. Proficiency with communication protocols, including Landline, VOIP, and cellular. Deploy, configure, and maintain iOS on all iPhones and iPads. Troubleshoot hardware, software, and connectivity issues for mobile users. Manage device enrollment, security policies Mobile Device Management, and application deployment. Provide support for mobile email, VPN, and other enterprise apps. Respond to IT service requests via ticketing system. Create/update work instructions, procedures, and user training materials. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. Domain(s): Client Services Working Conditions Position located at 703 B Street, Marysville, Yuba County. Multiple positions may be filled from this recruitment. The incumbent will perform work indoors in a climate-controlled environment under artificial lighting or telework. The incumbent may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees. The incumbent may be required to occasionally work overtime on an on call basis outside of normal work hours to resolve problems. The incumbent must possess a Class C drivers license as travel will be required. If the incumbent uses their personal vehicle they will be reimbursed for travel expenses. When available, a State vehicle will be provided. Infrequent out of town travel may be required to assist with desktop support activities in local Caltrans districts. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE Additional Documents Job Application Package Checklist Duty Statement Department Information Caltrans Mission: Improving lives and communities through transportation. Caltrans Vision: A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Department Website: Director’s EEO Policy: Director’s EEO Policy Statement: Special Requirements Possession of a valid driver’s license is required when operating a state owned or leased vehicle. Statement of Qualifications (SOQ) required. The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Resumes and cover letters will not take the place of the SOQ. The SOQ must be typed, no more than two pages in length, and 12-point Arial font. 1. Describe your experience with telecom inventory systems and monitoring tools. 2. Describe your experience with deployment ticketing systems and data analysis software. 3. If you were given a project to refresh 100 mobile phones spread out across multiple regions, describe the process you would use to ensure data preservation, proper line activation, while maintaining excellent customer satisfaction? Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages Department of Transportation N/A Attn: Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento, CA95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Drop-Off Address Caltrans DHR Contact Classification and Hiring Unit - ECOS 1727 30th Street, MS 90 Sacramento, CA95816 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Dina Coloma View phone number on click.appcast.io View email address on click.appcast.io Hiring Unit Contact: IT Admin HR View phone number on click.appcast.io View email address on click.appcast.io Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office View phone number on click.appcast.io View email address on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Important Application Instructions: The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-506719), PARF# 20-6-0002 and title of the position (Information Technology Associate) must be included on the STD. 678 form. Electronic applications through your CalCareers account are highly recommended and encouraged. Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position. NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr