SCM Strategy & Operations Manager (D2C MX)

Position Summary

This role is not eligible for immigration sponsorship.

Headquartered in Plano TX Samsung Electronics America (SEA) is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. Across each of these areas our work drives innovation economic growth and workforce opportunity in the United States.

For nearly five decades Samsung has been at the forefront of technological advancements investing over $100 billion and creating more than 20000 jobs nationwide. Our mission To integrate cutting-edge products services and AI technology to deliver smarter sustainable and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co. Ltd. SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

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Role Overview

The SCM Strategy and Operations Manager will support Samsung Direct to Consumer (D2C) channel for Mobile Experience (MX) and will be responsible for 3 major areas: 1. Lead and Manage Next SCM and back-office integration enhancements and Master Data Management for D2C 2. Work with all central teams to ensure D2C planned supply is timely secured and made available for sales (Stock transfer process and interface with central SCM AP2 logistics and fulfillment teams) 3. Support Demand Planning analysis and provide insights to manage multi-channel inventory ( BOPIS). The individual also is expected to drive both tactical execution and long-term strategic improvements while championing the adoption of AI technologies and process automation to elevate supply chain efficiency and effectiveness across the organization.

Key Responsibilities

Lead SCM Systems and back office for D2C MX business

Manage D2C Master Data Management with strong understanding of supply chain systems and impact to planning and operations

Lead enhancements and changes to Next SCM platform to support D2C operations

Work on back-office integration with NSCM NERP and D2C Platform

Lead integration of AI technologies into SCM processes conducting process engineering to identify workflow automation opportunities and deploying agentic AI solutions that improve decision-making and reduce manual effort.

Develop and implement automation and process solutions that enhance operational efficiency and deliver an improved end-to-end customer experience.

D2C Supply and Inventory Management

Ensure weekly planned supply is allocated received and transferred to Ecommerce Warehouses timely to make the inventory available for sales

Lead supply related conversations with Central SCM and AP2 teams for supply allocation prioritization on weekly basis

Work with central SCM team and Suwon GOC team for SOP confirmation getting approvals for exceptions for productions and all other operational planning

Communicate supply lead times for all Estore sub-channels including SMB and other omni-channels and reconcile inventory between sub-channels

Balance and optimize supply between all sub-channels providing deeper insights

Demand Planning analysis for multi-channel inventory

Evaluate demand forecasts across categories and proactively manage supply needs by providing inventory analytics

Evaluate and relocate supply between sub-channels

Approve SOPs manage emergency supply requests work with central teams and Suwon office to secure supply

Additional responsibilities:

Manage centralized aging across all Ecommerce Inventory

Support buy-box management

Monitor and optimize key supply chain KPIs identifying and closing gaps between plan and actuals to ensure a smooth uninterrupted flow of goods through the fulfillment network.

Lead cross-functional collaboration with Central SCM and AP2 teams Operations Planning Logistics and Product teams to align on shared goals and facilitate execution against revenue targets.

Conduct root cause analysis using Tableau Excel and SAP to diagnose execution defects and translate findings into scalable process improvements that prevent recurrence.

Drive cross-functional capacity initiatives and deliver regular program updates weekly and monthly to stakeholders including Directors and VPs.

Skills and Qualifications

Qualifications:

8-10 years experience in Supply Chain Management Forecasting Innovation

Bachelors degree in Supply Chain Management or analytical field; Masters degree in Supply Chain Management Analytics/STEM related degree or MBA preferred.

Experience in leading cross functional resources in a matrix organization

Proven experience in inventory management preferably within the eCommerce or retail industry.

Strong analytical skills with the ability to interpret data and translate into actionable insight with hands-on with advanced excel and Tableau

Excellent communication and collaboration skills to work effectively with cross-functional teams.

Proficiency in inventory management software and ERP systems.

Proficiency of managing Master Data and supply chain system configuration

Hands-on with using agentic AI for supply chain/operations

Knowledge of supply chain best practices and inventory optimization techniques.

Ability to work in a fast-paced environment and manage multiple priorities effectively.

Strong problem-solving skills with a focus on continuous improvement.

Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.

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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.

* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Required Experience:

Manager