Account Supervisor

Job Title: Account Supervisor 
Job Location: Santa Ana-USA-92626 
Work Location Type: On-Site 
Salary Range: $68,338.70 - 85,423.59

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

The Opportunity

As an Account Supervisor, you’ll serve as the primary point of contact between our airline partners and internal operations teams keeping expectations aligned and ensuring the delivery of high-quality, customized in-flight catering services. This position is responsible for coordinating day-to-day operations, addressing client needs, and maintaining effective communication between internal teams and key stakeholders. 

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and growth. Additionally, the role requires a strong focus on budget management, performance monitoring, and ensuring that all service delivery meets SkyChefs' high standards of quality, safety, and efficiency

Why You’ll Love Working Here

• Medical, Dental & Vision coverage starting Day 1
• Employer‑paid life insurance and AD&D
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement for continued growth
• Free meals and on‑site parking
• Career growth with a global organization

How You'll Make a Difference

Customer & Relationship Management
• Build trusted relationships with assigned airline partners
• Act as the daily liaison between customers and operations teams
• Communicate proactively, anticipate needs, and follow through consistently
• Ensure accurate billing, provisioning, and customer‑specific inventory levels
• Support on‑time departures by coordinating catering plans and last‑minute changes
• Track and maintain equipment and product pars tied to airline standards
• Monitor quality scores, flight attendant feedback, and service data
• Partner with Quality and Operations teams to maintain food safety and compliance
• Coordinate airline audits and service evaluations, ensuring timely responses
• Support menu presentations and special projects alongside the Executive Chef

A Day in the Life
No two days are exactly the same but here’s what success typically looks like:
• Start the day reviewing service performance, quality scores, and upcoming flight needs
• Connect with airline partners to confirm expectations and address questions early
• Walk the operation, partnering with production and quality teams to ensure alignment
• Adjust plans in real time if flight schedules or customer needs change
• Track inventory levels, equipment availability, and billing accuracy
• Coordinate with Quality on audits, feedback trends, or service improvements
• End the day knowing flights went out on time and relationships stayed strong
You’ll be visible, collaborative, and deeply connected to the operation.

What We Look For in a Candidate

• Bachelor’s degree or equivalent experience
• 3–5 years in a customer‑facing, operations, or service role 
○ Aviation, food service, catering, hospitality, or logistics preferred
• Strong communication skills and relationship‑building ability
• High attention to detail with excellent follow‑through
• Experience managing product and labor cost drivers
• Comfortable in fast‑paced, time‑sensitive environments
• Proficient with Microsoft Office and standard business tools
Experience in regulated or union environments is a plus.

 

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.