Senior Product Manager, Clinical Experience

About Headlight Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement on the front lines of the mental health crisis, transforming the way people access care and clinicians deliver it. We are transparent about our capabilities and leverage data to continuously implement better ways of delivering care. Our highly skilled clinical team enjoys autonomy and institutional support to improve patient outcomes. We aim to affect the system as a whole, elevating standards of care beyond private practice. As the most trusted behavioral health partner in the Western U.S., we have deep relationships that give us unparalleled access, interoperability, and first‑priority referrals, resulting in superior outcomes and cost savings. Our services combine personalized client engagement with advanced technology to enhance, not replace, human connection, ensuring whole‑person care from match to session to aftercare. About the Role We believe the best clinical tool disappears into the background of a care session. This role builds toward that—creating clinical workflows that are fast, intuitive, and designed around the clinician’s day so every session can truly be their best work. We are investing in a clinical platform that removes administrative burden, connects the right systems, and gives clinicians space to focus on caring for people. You will be our first dedicated clinical PM, owning the full clinical product surface: our EHR, external platform integrations, self‑built clinical tooling, and the interface with clinical operations. You will consolidate fragmented roadmaps, establish a product‑led practice, and build toward a clinical platform that connects every clinician to the tools they need to give every person the best outcome. If you are energized by the idea that great product work can directly improve someone’s mental health care, this role was built for you. Key Focus Areas Make things easier. Forge genuine connections. Elevate the standard. Responsibilities Design a vision for a world‑class clinical experience—thinking in ecosystems across the full clinician journey, not isolated features, and asking what we would build if we were not constrained by what already exists. Own the clinical systems roadmap: work closely with our clinical, operations, and care teams to define priorities and success metrics. Establish product governance—act as the buffer between clinical stakeholders and engineering, ensuring priorities are set by measured impact. Evaluate AI and third‑party tools with rigor: define evaluation criteria, assess build vs. configure vs. buy for every initiative, and apply solutions where they truly give clinicians time back—not as a default. Measure the benefit in terms that matter, where every initiative has a baseline before and after: time saved per session, reduction in non‑billable administrative hours, billed hours unlocked, and clinical outcomes improved. Work across the full spectrum of clinical delivery—from optimizing workflows inside NextGen (templates, task routing, clinical documentation) to designing integrations that extend the EHR into our broader ecosystem, to scoping and building net‑new clinical tooling where no off‑the‑shelf solution exists. Own the integration layer between our clinical tools—Blueprint, NextGen, and any custom‑built surfaces—ensuring they work together as a coherent system rather than a set of disconnected point solutions that clinicians must manually bridge. Build clinical safety into the practice from the start—understand where our tooling intersects with client safety and ensure speed of delivery never comes at the cost of clinical integrity. Qualifications 7+ years of product management experience, with meaningful time in healthcare or clinical tools. Preferred hands‑on EHR experience—knowledge of how they work, where they are configurable, and where a build‑around is needed. (NextGen, Epic, AdvancedMD, or Athena). Familiarity with healthcare systems integration (HL7, FHIR, API‑based) and the judgment to know what belongs natively in an EHR vs an external layer. A track record of building product practice from scratch—creating structure, earning trust, and delivering measurable improvement. AI literacy applied practically: evaluate tools, assess clinical risk and integration complexity, and make informed decisions. The ability to quantify benefits concretely to measure outcomes: saved time, recovered hours, improved throughput. Direct clinical or clinical operations background preferred. Experience in behavioral health is a plus. Benefits W2 role with competitive compensation. Medical, Dental and Vision on the first of the month after employment. Paid Vacation, Sick, and Holiday time. Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. 401(k) plan with company contribution. Opportunity to work in a cutting‑edge healthcare technology environment. Professional development opportunities and training. Collaborative and supportive work culture. Impactful role contributing to the enhancement of patient care and healthcare processes. Equal Opportunity Statement Headlight is committed to cultivating a diverse, inclusive, and genuine workplace. We are committed to diversity, equity, and inclusion and seek to create a working environment reflective of this commitment. Headlight supports and respects diversity of people, culture, and ideas throughout our organization and thrives to be a welcoming, diverse and discrimination‑ and harassment‑free workplace. If you are enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we encourage you to apply. Application Notice By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt‑out at any time by contacting us directly. #J-18808-Ljbffr Headlight.Health