National DCA - Patrol Support Technician

National DCA / Patrol Support Customer Service Rep

Position Summary The National DCA / Patrol Support Customer Service Rep is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the service department. This includes identifying potential avenues of increased revenue by working with all teams, managers, customers, etc to provide timely feedback to the customers regarding service failures and to ensure that customer concerns are handled effectively.

Primary Duties and Responsibilities:

• Assisting with installs and ensuring the completion of tasks
• Maintaining accounts post installation
• Obtaining Meters from customer devices remotely, via email and phone calls
• Data Entry, Creating excel spreadsheets, and Remote Onboarding
• Overseeing the many DCA's on many accounts while maintaining device health report.
• Organizing and documenting reports and paperwork.
• Sending Emails, Labels, Patrol Boxes, and software links to New and or existing customers.
• Adding Machines to Contract from your Desk / Remotely.
• Ensuring customer's satisfaction while keeping a positive relationship.
• Contribute, or otherwise assist
• Assisting other divisions within DEX Imaging.
• Office position.
• Review customer to proactively look at non-reporting printers and or stage devices.
• Monday through Friday 8:00 am- 5:00 pm.

Requirements:

• High School Diploma; Bachelor's Degree (BSc/BA); or 2+ years of experience in an administrative capacity and/or training; or equivalent combination of education and experience.
• Experience in order processing and shipping preferred
• Excellent verbal and written skills.
• Well organized and detail oriented.
• Able to demonstrate the ability to undertake the above responsibilities
• Resilient to coping with high demands, multitasking, prioritizing duties, work under pressure.
• Able to demonstrate initiative and a proactive approach to daily tasks
• Self-motivated and able to take responsibility
• Punctual and Reliable
• To build positive relationships and all levels both internally and externally.
• Able to work independently as well as part of an effective team
• Work on tight deadlines
• Able to manage sensitive and confidential information

Key Competencies:

• Exceptional customer service abilities
• Effective verbal and written skills.
• Strong initiative, with the ability to stay focused on detail and accuracy
• The aptitude to learn and understand the copier services industry
• Well-organized and detail oriented.

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.