Client Coordinator

: Overview: Ideal Image is North America's #1 aesthetics' brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes “confidence changes everything,” and its mission is to instill confidence by helping people look and feel their best…taking a holistic, personalized approach to health and wellness that works from the inside out. The role of the Client Coordinator provides assistance in the treatment and care of clients. The Client Coordinator role prepares and/or updates the client's medical record for their treatment. This position includes interacting with clients and may be required to help the medical professional in preparing the client or clinical setting for treatment.

The company is headquartered in Tampa, FL.

Responsibilities:

• Assists Medical Professional in clinic by:
  • Provides information, services, and assistance to clients in-clinic.
  • Verifies client information, medical history, and confirming purpose of visit in accordance with protocols.
  • Captures relevant information into client files/charts.
  • Provides clients with information on additional services.
  • Sets up appointments with client and medical professional with treatment questions.
  • Prepares and cleans treatment rooms for clients.
• Greets clients and visitors into the clinic by standing and extending a warm welcome.
  • Establishes and maintains rapport with clients to ensure overall customer service satisfaction.
• Answering client questions including scheduling appointments.
• Checks client appointments in and out.
• Collects any payments, if any are outstanding - ensure knowledge of payment system.
• Ensures a thorough understanding of company policies and procedures.
• Checks physical mailbox daily, processes any mail accordingly.
• Provides clinic tours as needed to new clients.
• Works collaboratively with Client Experience Team on client inquiries.
• Works collaboratively with other cross functional teams and departments.
• Secures client information by completing and safeguarding records in compliance with all laws.
• Works with clients to relay instructions from medical professionals and answer questions about treatments.
• Ensures clinic email is reviewed and handled accordingly.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Assists with prescription ordering. May assist in inventory intake and recordkeeping as outlined in the inventory guide. Keeps supplies stocked.
• Manages equipment repairs with vendors.
• File management including creation of medical charts, filing, ensuring effective documentation, storage management.
• Maintains and updates job knowledge by participating in educational opportunities.
• Adheres to professional standards, policies, and procedures; and federal, state, and local requirements.
• Other Client Coordinator duties as needed.

Qualifications: Qualifications

• High School Diploma or equivalent
• 1+ years of sales and or customer service experience in a retail, restaurant or related in-person environment
• Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
• Proven track record of creating excellent customer experiences
• Ability to multitask and prioritize client experience, with clinic operational duties
• Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
• Ability to gain a working knowledge on products and services to assist with client questions
• Rapid learner with the ability to grasp concepts and protocol
• Maintaining a professional appearance and demeanor at all times
• Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change
• Clear and engaging communication skills, including effective written and oral

Why Ideal Image?

Compensation:

• Competitive compensation and bonus opportunities

Comprehensive benefits:

• Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts
• 401k Plan with Employer Match
• Employer-paid life insurance and short term disability

Paid time off:

• Company paid holidays and vacation days

Additional benefits:

• Discounted cosmetic services for employee, family, and friends
• Cosmetic products discount
• Amazing company culture
• Rapid growth opportunity
• And more!

The approximate pay for this position is between $17.51-$21 hourly. The pay provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption. Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Image's team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America— 20 million and counting. Ideal Image's aesthetic services include laser hair removal, body sculpting, Botox® and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.

Ideal Image is an equal opportunity employer.