Retail Operations Coordinator

Retail Operations Coordinator

Phoenix, Arizona, United States

Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we're just getting started.

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we're doing it one state, one store, and one customer at a time.

Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.

If you're ready to challenge what's expected and shape the future of cannabis, your next chapter starts with Story.

The Retail Operations Coordinator supports the Retail Operations Manager by executing day-to-day operational initiatives across a multi-state retail organization. This role partners with Retail, Compliance, Finance, Supply Chain, Marketing, HR, and IT to ensure consistent execution of company standards, support new store openings, maintain SOPs, drive operational excellence, and improve the overall efficiency of retail operations.

Responsibilities:

• Support new store openings, acquisitions, remodels, and operational rollouts.
• Maintain and update Standard Operating Procedures (SOPs), job aids, and operational documentation.
• Coordinate operational projects including POS implementations, system enhancements, and process improvements.
• Prepare, validate, and distribute weekly KPI, labor, inventory, compliance, and operational reporting.
• Conduct store audits and follow up on corrective action plans with District and General Managers.
• Support cash management, inventory controls, and operational compliance initiatives.
• Partner with Compliance to ensure regulatory requirements are operationalized across all markets.
• Coordinate training administration, track completion, and support new operational training programs.
• Assist with inventory, consumables, and operational expense tracking.
• Provide field support for operational issues and partner with stores to resolve execution gaps.
• Work cross-functionally with Supply Chain, Marketing, Finance, HR, and IT to improve execution.
• Support testing, implementation, and documentation of new operational processes and retail systems.
• Create presentations, scorecards, and executive reporting that support business decisions.
• Travel to stores as needed to support projects, audits, training, and operational initiatives.

Qualifications & Requirements:

• Associate or bachelor's degree preferred, or equivalent operational experience required.
• 3+ years of retail operations, field operations, or project coordination experience within the cannabis industry preferred. Cannabis retail experience preferred.
• Highly organized with exceptional attention to detail.
• Strong project management and follow-up skills.
• Advanced Microsoft Excel, PowerPoint, and reporting experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience working cross-functionally with multiple departments.
• Knowledge of retail operations, audits, inventory management, and compliance.
• Experience with cannabis POS/compliance systems (Treez, Dutchie, Metrc, or similar) preferred.
• Ability to travel regionally as business needs require.

Our Benefits:

• Paid time off (PTO) including 8 paid holidays per year*
• Medical, Dental, and Vision Insurance*
• 401k retirement savings plan*
• Company paid Short-Term & Long-Term disability*
• Company paid Life Insurance*
• Employee Assistance Program (EAP)
• Employee referral program
• Commuter benefits*
• Product discounts
• Additional compensation incentives (tips, bonuses, etc.)

*For full-time positions only

We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.